B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS286 Installation ManualOperator NoAnswer Time10-60 s(30)When a call to Operator 1, 2, or 3 is not answered withinthe time set, the VPS will offer other options as definedby the "No Answer Coverage Mode".Notes• This timer applies to Operator 1, 2, and 3.• If more than 1 operator is assigned, werecommend to reduce the time on the "OperatorNo Answer Time" to 15 s.BusyCoverageMode1. Hold2. No AnswerCoverage3. Call Waiting4. DisconnectMessage(Hold)Specifies how to handle calls when the Operator 1extension is busy.1. Hold—Automatically places the caller on hold and theOperator 1 extension is called again.2. No Answer Coverage—Offers the option specified bythe No Answer Coverage Mode to the caller.3. Call Waiting—Signals the Operator 1 when anothercall is waiting using the Call Waiting feature of thePBX.4. Disconnect Message—Disconnects the caller afterplaying "Thank you for calling".No AnswerCoverageMode1. Caller Select2. Leave Message3. DisconnectMessage4. Next Operator(Caller Select)Specifies how to handle Operator 1 calls when notanswered within the time period set by the "Operator NoAnswer Time" mode.1. Caller Select*—Allows the caller to leave a messageor call another extension. (In some cases, a call toanother extension is not available.2. Leave Message—Instructs the caller to leave amessage in Operator 1’s mailbox.3. Disconnect Message—Disconnects the caller afterplaying "Thank you for calling".4. Next Operator—Transfers the caller to Operator 2.MessageRepeat Cycle1-3 times(3)Specifies the number of times the VPS will play theAutomated Attendant top menu.* In the following cases, the caller cannot "select". He is directed to Operator 1’smailbox when he is transferred to the operator but the operator does not answer:• No input to Automated Attendant.• No input to Custom Service menu when "No DTMF Input Operation" is set to"C. Operator" in Table B-15 in B5.2 Custom Service.Table B-11Parameter Value Range(Default)Description/Function
