B5 SYSTEM ADMINISTRATION—SERVICE SETTINGSInstallation Manual 287NoteExtension Call Forwarding to the VPS can override the operator call coverage settingsdepending on the timing parameters of the PBX and VPS. Even if the operator callcoverage parameters are set to "Next Operator" on Busy/No Answer, the call may go tothe VPS (if the Operator has set the call forwarding to the VPS).Operator’s Parameters-Day Mode-Operator 2Operator 2 receives operator-seeking calls when Operator 1 is busy or does not answer andOperator 1’s parameters are set as follows:• Busy Coverage Mode—No Answer Coverage• No Answer Coverage Mode—Next Operator• No input to Voice Mail service when "Rotary Telephone Call Coverage (Day/Night/Lunch/Break)" is set to "Operator Extension" in Table B-35 in B6.8 OtherParameters.To access the menu for Operator Parameters-Day Mode-Operator 2, follow themenu path as shown:System Administration Top Menu-1-4-1-2-1-2Table B-12Parameter Value Range(Default)Description/FunctionOperator’sExtension1-5 digits(None)Specifies the extension number for Operator 2. Any validextension number can be assigned.Operator’sMailbox No.2-5 digits(None)Specifies the mailbox number for Operator 2. Callers toOperator 2 are prompted to leave a message in thismailbox depending upon how the Busy Coverage or NoAnswer Coverage modes are set.BusyCoverageMode1. Hold2. No AnswerCoverage3. Call Waiting4. DisconnectMessage(Hold)Specifies how to handle calls when the Operator 2extension is busy.1. Hold—Automatically places the caller on hold and theOperator 2 extension is called again.2. No Answer Coverage—Offers the option specified bythe No Answer Coverage Mode to the caller.3. Call Waiting—Signals the Operator 2 when anothercall is waiting using the Call Waiting feature of thePBX.4. Disconnect Message—Disconnects the call afterplaying "Thank you for calling".
