April 20172-204 Xerox® VersaLink® B7025/B7030/B7035 Multifunction Printer016-781, 016-786Launch IssueStatus Indicator RAPs016-781 Server Connect Error RAP016-781 SMTP server not found.ProcedurePerform the steps that follow:1. Advise the customer to:a. Correctly set the subnet mask and gateway.b. From the destination server, ping the machine.c. Check whether characters other than ASCII are set for the host name of the device.Set the host name of the device to ASCII characters.2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.016-786 HD Full Scan Write Error RAP016-786 When performing the scan function, files cannot be written in the HDD.ProcedureWARNINGEnsure that the electricity to the machine is switched off while performing tasks that donot need electricity. Refer to GP 10. Disconnect the power cord. Electricity can causedeath or injury. Moving parts can cause injury.Perform the steps that follow:1. Switch off, then switch on the machine, GP 10.2. Ensure all paper trays are loaded.3. If this occurs when sending email, advise the customer to:– Reduce the resolution then resend it.– Reduce the size then resend it.– Reduce the number of pages and separate the job into several batches when send-ing.– Set the output color to Black then resend it.4. Check the wiring between the ESS PWB, PL 3.10 Item 6 and the hard disk.5. Initialise the hard disk. Refer to dC355 Hard Disk Diagnostics.6. Initialize the Sys - System NVM, refer to dC301.7. Reload the software, GP 4.8. Install a new hard disk, PL 3.10 Item 2.
