April 2017viiXerox® VersaLink® B7025/B7030/B7035 Multifunction Printer Health and Safety Incident reportingIntroductionLaunch IssueHealth and Safety Incident reportingI. SummaryThis section defines requirements for notification of health and safety incidents involving Xeroxproducts (equipment and materials) at customer locations.II. ScopeXerox Corporation and subsidiaries worldwide.III. ObjectiveTo enable prompt resolution of health and safety incidents involving Xerox products and toensure Xerox regulatory compliance.IV. DefinitionsIncident:An event or condition occurring in a customer account that has resulted in injury, illness orproperty damage. Examples of incidents include machine fires, smoke generation, physicalinjury to an operator or service representative. Alleged events and product conditions areincluded in this definition.V. RequirementsInitial Report:1. Xerox organizations shall establish a process for individuals to report product incidents toXerox Environment Health and Safety within 24 hours of becoming aware of the event.2. The information to be provided at the time of reporting is contained in Appendix A (Healthand Safety Incident Report involving a Xerox product).3. The initial notification may be made by the method that follows:• Email Xerox EH&S at: usa.product.incident@xerox.com.• Fax Xerox EH&S at: 1-585-422-8217 (intelnet 8*222-8217).NOTE: If sending a fax, please also send the original via internal mail.Responsibilities for resolution:1. Business Groups/Product Design Teams responsible for the product involved in the inci-dent shall:a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.b. Fund all field retrofits.2. Field Service Operations shall:a. Preserve the Xerox product involved and the scene of the incident inclusive of anyassociated equipment located in the vicinity of the incident.b. Return any affected equipment/part(s) to the location designated by Xerox EH&Sand/or the Business Division.c. Implement all safety retrofits.3. Xerox EH&S shall:a. Manage and report all incident investigation activities.b. Review and approve proposed product corrective actions and retrofits, if necessary.c. Manage all communications and correspondence with government agencies.d. Define actions to correct confirmed incidents.VI. AppendicesThe Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is avail-able in the locations that follow:• On electronic documentation (EDOC), located in the Library.• In the hardcopy, located at the end of the manual.
