380 CUSTOMER INFORMATIONRoadside ServiceU.S.: 1-800-224-1400.Canada: 1-800-882-1112.Text Telephone (TTY) Users (U.S.Only): 1-888-889-2438.Service is available 24 hours a day,365 days a year.Calling for ServiceWhen calling Roadside Service, havethe following information ready:. Your name, home address, andhome telephone number. Telephone number of yourlocation. Location of the vehicle. Model, year, color, and licenseplate number of the vehicle. Odometer reading, VehicleIdentification Number (VIN), anddelivery date of the vehicle. Description of the problemCoverageServices are provided for the durationof the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicleis covered. In Canada, a person drivingthe vehicle without permission fromthe owner is not covered.Roadside Service is not a part of theNew Vehicle Limited Warranty.General Motors North America andCadillac reserve the right to make anychanges or discontinue the RoadsideService program at any time withoutnotification.General Motors North America andCadillac reserve the right to limitservices or payment to an owner ordriver if they decide the claims aremade too often, or the same type ofclaim is made many times.Cadillac Owner Privileges™. Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.. Lock-Out Service: Service tounlock the vehicle if you arelocked out. A remote unlock maybe available if you have OnStar.For security reasons, the drivermust present identification beforethis service is given.. Emergency Tow from a PublicRoad or Highway: Tow to thenearest Cadillac dealer forwarranty service, or if the vehiclewas in a crash and cannot bedriven. Assistance is not givenwhen the vehicle is stuck in thesand, mud, or snow.. Flat Tire Change: Service tochange a flat tire with a spare tire.The spare tire, if equipped, mustbe in good condition and properlyinflated. It is your responsibilityfor the repair or replacement ofthe tire if it is not covered by thewarranty.. Battery Jump Start: Service tojump start a dead battery.
