Chapter 9 Frequently Asked Questions 9-5Frequently AskedQuestions❏❏❏❏❏ Are you not manually receiving faxes?Always press Start/Scan before hanging up the extension telephonereceiver (not after).❏❏❏❏❏ Are you receiving faxes but the faxes have errors?In the Advanced Receive Fax setup options dialog box, in the DesktopManager, select the Error Correction (ECM) option. ECM sending orreceiving should help with problems due to poor telephone lines.However, you might have to try again. If the sending fax unit does notsupport ECM transmission, the document is sent in the normal modewithout error checking.❏❏❏❏❏ Is a received fax not printing?Your ink cartridge might be out of ink. Change the ink cartridge. Checkyour paper supply. Be sure you are using paper that meets the paperrequirements for this unit.❏❏❏❏❏ Is the quality of the received fax poor?Remember, the sending fax machine usually determines documentquality. Ask the other party to check that their top cover and scanningglass are clean.❏❏❏❏❏ Does the MultiPASS printer continue to ring if you pick up a voicecall with another phone?The MultiPASS printer does not recognise an extension phone connectedto another phone jack (that is, a phone connected to the same phone line,but not connected to the MultiPASS printer).If a call comes in and you pick it up with an extension phone notconnected to the MultiPASS printer, the MultiPASS printer continues toring for a time, checks for a fax, and then disconnects.
