9-6 Frequently Asked Questions Chapter 9Images Are Not Scanning Properly.❏❏❏❏❏ Are you having problems scanning an image with your TWAIN-compliant Windows application?If you installed the TWAIN-compliant Windows application afterinstalling the Desktop Manager, there may be a problem with the TWAINsystem files that were overwritten. To correct the problem, reinstall theDesktop Manager software.❏❏❏❏❏ Is scanning an image very slow?If you change the parallel port on your computer to ECP (ExtendedCapabilities Port), scanning speed and throughput increases.For details on using ECP, refer to your user documentation or contacttechnical support for your computer.Documents Are Not Being Copied.❏❏❏❏❏ Is the operation panel blank?You might have a power problem. Check that the power cord is pluggedsecurely into the unit, and that your electrical source is OK.❏❏❏❏❏ Is the MultiPASS printer warm to the touch?The unit might have overheated and shut down. Turn the unit off and letit cool down for several minutes but less than one hour, or you might loseinformation registered in memory. Try using it again.❏❏❏❏❏ Are you not able to make copies?The extension telephone receiver might be out of the cradle. Make surethe receiver is in its cradle.
