Chapter 9 Frequently Asked Questions 9-7Frequently AskedQuestionsDocuments Are Not Printing Correctly.❏❏❏❏❏ Is the operation panel blank?You might have a power problem. Check that the power cord is pluggedsecurely into the unit, and that your electrical source is OK.❏❏❏❏❏ Is the MultiPASS printer warm to the touch?The unit might have overheated and shut down. Turn the unit off and letit cool down for several minutes but less than one hour, or you might loseinformation registered in memory. Try using it again.❏❏❏❏❏ Is the ALARM light on?Turn off the MultiPASS printer unit. Wait 15 seconds and plug it in againto turn on power. The ALARM light should go out. Also check to see ifpaper is jammed.❏❏❏❏❏ Does the MultiPASS printer LCD display read “Check Paper Size”?If you are printing from a Windows application, the print setup optionsmay be conflicting. Make sure that the selected paper sizes correspond inthe following:❏❏❏❏❏ MultiPASS printer paper feederThe paper in the MultiPASS printer multipurpose tray must be thesame size as the settings you have selected, whether it feedsmanually or automatically.❏❏❏❏❏ Desktop ManagerIn the Desktop Manager, on the Setup menu, click Fax Setup. On theReceive Fax tab, make sure the correct size is selected from the PaperSize list.❏❏❏❏❏ Windows application you are usingIn the Windows application, in page or print setup, make sure thecorrect paper size is selected.If the MultiPASS printer LCD display still reads “Check Paper Size”,access the MultiPASS printer properties from the Windows desktop. Inthe Canon MultiPASS Printer Properties dialog box, click the Paper tab.Make sure the correct paper size is illustrated in the Selected Paper box.
