Note: You must further configure Service Agent to handle notifications sent by Service Focal Point. Formore information about Service Agent, refer to the IBM Hardware Management Console OperationsGuide for pSeries, order number SA38-0590To set up surveillance, you must be a member of one of the following roles:v System Administratorv Service RepresentativeTo set up surveillance-error notification, do the following:1. In the Navigation area, click the Service Applications icon.2. In the Navigation area, double-click the Service Focal Point icon.3. In the Contents area, select Service Focal Point Settings.4. The Service Focal Point Settings window opens. Select the Surveillance Notification tab at the top ofthe window.5. Select one or more managed systems from the list, and click Enable or Disable. Surveillancenotification is then either enabled or disabled for the selected managed systems.Working With Serviceable EventsYou can view, add, or update serviceable event information, including error details.Viewing Serviceable EventsTo view serviceable events, you must be a member of one of the following roles:v System Administratorv Service Representativev Advanced Operatorv Operatorv ViewerTo view a serviceable event, do the following:1. In the Navigation area, click the Service Applications icon.2. In the Navigation area, double-click the Service Focal Point icon.3. In the Contents area, click Select Serviceable Event.4. Designate the set of serviceable events you want to view. When you are finished, click OK.5. The Serviceable Event Overview window opens, and the entries displayed are ordered by time stamp.Each line in the Serviceable Event Overview window corresponds to one error within a serviceableevent. On this window, designate the set of serviceable events you want to view by specifying yoursearch criteria (such as event status or error class).Note: Only events that match all of the criteria that you specify are shown.6. When you are finished, click OK.When you select a line in the Serviceable Event Overview window, all lines in the same serviceable eventare selected. To open the Serviceable Event Details window for the selected event, select the event andclick Event Details.Viewing Serviceable Event DetailsTo view serviceable event details, do the following:1. Perform the steps in “Viewing Serviceable Events.”2. The Serviceable Event Details window opens, showing extended serviceable event information,including the following:v StatusChapter 2. Diagnostic Overview 45
