MAP 1020: Problem DeterminationPurpose of This MAPUse this MAP to get an error code if you were not provided one by the customer or you are unable to loaddiagnostics. If you are able to load the diagnostics, go to MAP 0020 in the RS/6000 Eserver pSeriesDiagnostic Information for Multiple Bus Systems.The service processor may have recorded one or more symptoms in its error log. Examine this error logbefore proceeding (see “System Information Menu” on page 238). The system may have been set up byusing the HMC. Check the Service Action Event (SAE) log in the Service Focal Point. The SAE log mayhave recorded one or more symptoms in the Service Focal Point. To avoid unnecessary replacement ofthe same FRU for the same problem, it is necessary to check the SAE log for evidence of prior serviceactivity on the same subsystem.The service processor may have been set by the user to monitor system operations and to attemptrecoveries. You can disable these actions while you diagnose and service the system. If the system wasset up according to the recommendations of the Eserver pSeries 615 Model 6C4 and Model 6E4 User’sGuide, all the settings of the service processor (except language) were saved by using theSAVE/RESTORE HARDWARE MAINTENANCE POLICIES service aid. You can use the same service aidto restore the settings at the conclusion of your service action.In case the service processor settings were not saved by the user, if you disable them, make notes of theircurrent settings for restoration before you leave.In addition to the parameters in the following table, you can disconnect the modem to prevent incomingsignals that could cause the system to power on.Following are the service processor settings. The service processor menus are described in Chapter 7,“Using the Service Processor,” on page 225.Surveillance From the service processor Setup Menu, go to theSurveillance Setup Menu and disable surveillance.Unattended Start From the service processor System Power Control Menu,disable unattended start mode.Reboot Policy From the System Power Control Menu, go to theReboot/Restart Policy Setup Menu and set:1. Number of reboot attempts to 0 (zero)2. Use OS-Defined restart policy to No3. Enable supplemental restart policy to No.Call-Out From the Call-In/Call-Out Setup Menu, go to the SerialPort Selection Menu and disable call-out on both serialports.Chapter 3. Maintenance Analysis Procedures (MAPs) 63
