174 Chapter 10 Configuring CallPilot servicesAddressing capabilitiesCallers use telephone numbers to address CallPilot mailboxes. CallPilotrequires dialing information to translate a number into a DN. Dialinginformation consists of• information required to dial out from the local switch and access aprivate ESN or public network• information required to distinguish certain area or city codes; whichare used for either local calls or long distance calls, depending on thedestination DNCallPilot uses dialing translation definitions to determine how to treat DNswith mixed area or city codes. Mixed area or city codes can be either localor long distance for a location, depending on the exchange code.Pause charactersInclude a pause character in a DN to insert a 2-second pause betweendigits. Pauses are not supported for internal DNs.You may require pauses in a DN• to access an external line• to wait for the recipient system to answer a call before entering anaccess code or mailbox numberIn CallPilot Manager, you can use pause characters in the revert DN, defaultprinting DN, or RNcallback DN.Note: The telephone interface does not support entering pausecharacters.In CallPilot, desktop users can insert authorization and access codes withinthe fax Directory Numbers (DNs). CallPilot permits timed pauses andnumber-sign digits within the DN addresses.The following components support the pause architecture:• CallPilot Manager• Desktop Client• My CallPilot— Support for DN addresses with pause or number-sign digitsThe following two-digit characters are available:• *(asterisk, 2-second pause)• , (comma, 2-second pause)• P (upper- or lowercase letter P, 2-second pause)Nortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
