Manuals database logo
manualsdatabase
Your AI-powered manual search engine

Nortel CallPilot Administrator's Manual

Also see for CallPilot: User guideSupplementary guideConfiguration manualUser guideReference guide

Page 1 preview
Page 2 preview
Page 3 preview
Page 4 preview
Page 5 preview
Page 6 preview
Page 7 preview
Page 8 preview
Page 9 preview
Page 10 preview
Page 11 preview
Page 12 preview
Page 13 preview
Page 14 preview
Page 15 preview
Page 16 preview
Page 17 preview
Page 18 preview
Page 19 preview
Page 20 preview
Page 21 preview
Page 22 preview
Page 23 preview
Page 24 preview
Page 25 preview
Page 26 preview
Page 27 preview
Page 28 preview
Page 29 preview
Page 30 preview
Page 31 preview
Page 32 preview
Page 33 preview
Page 34 preview
Page 35 preview
Page 36 preview
Page 37 preview
Page 38 preview
Page 39 preview
Page 40 preview
Page 41 preview
Page 42 preview
Page 43 preview
Page 44 preview
Page 45 preview
Page 46 preview
Page 47 preview
Page 48 preview
Page 49 preview
Page 50 preview
Page 51 preview
Page 52 preview
Page 53 preview
Page 54 preview
Page 55 preview
Page 56 preview
Page 57 preview
Page 58 preview
Page 59 preview
Page 60 preview
Page 61 preview
Page 62 preview
Page 63 preview
Page 64 preview
Page 65 preview
Page 66 preview
Page 67 preview
Page 68 preview
Page 69 preview
Page 70 preview
Page 71 preview
Page 72 preview
Page 73 preview
Page 74 preview
Page 75 preview
Page 76 preview
Page 77 preview
Page 78 preview
Page 79 preview
Page 80 preview
Page 81 preview
Page 82 preview
Page 83 preview
Page 84 preview
Page 85 preview
Page 86 preview
Page 87 preview
Page 88 preview
Page 89 preview
Page 90 preview
Page 91 preview
Page 92 preview
Page 93 preview
Page 94 preview
Page 95 preview
Page 96 preview
Page 97 preview
Page 98 preview
Page 99 preview
Page 100 preview
Page 101 preview
Page 102 preview
Page 103 preview
Page 104 preview
Page 105 preview
Page 106 preview
Page 107 preview
Page 108 preview
Page 109 preview
Page 110 preview
Page 111 preview
Page 112 preview
Page 113 preview
Page 114 preview
Page 115 preview
Page 116 preview
Page 117 preview
Page 118 preview
Page 119 preview
Page 120 preview
Page 121 preview
Page 122 preview
Page 123 preview
Page 124 preview
Page 125 preview
Page 126 preview
Page 127 preview
Page 128 preview
Page 129 preview
Page 130 preview
Page 131 preview
Page 132 preview
Page 133 preview
Page 134 preview
Page 135 preview
Page 136 preview
Page 137 preview
Page 138 preview
Page 139 preview
Page 140 preview
Page 141 preview
Page 142 preview
Page 143 preview
Page 144 preview
Page 145 preview
Page 146 preview
Page 147 preview
Page 148 preview
Page 149 preview
Page 150 preview
Page 151 preview
Page 152 preview
Page 153 preview
Page 154 preview
Page 155 preview
Page 156 preview
Page 157 preview
Page 158 preview
Page 159 preview
Page 160 preview
Page 161 preview
Page 162 preview
Page 163 preview
Page 164 preview
Page 165 preview
Page 166 preview
Page 167 preview
Page 168 preview
Page 169 preview
Page 170 preview
Page 171 preview
Page 172 preview
Page 173 preview
Page 174 preview
Page 175 preview
Page 176 preview
Page 177 preview
Page 178 preview
Page 179 preview
Page 180 preview
Page 181 preview
Page 182 preview
Page 183 preview
Page 184 preview
Page 185 preview
Page 186 preview
Page 187 preview
Page 188 preview
Page 189 preview
Page 190 preview
Page 191 preview
Page 192 preview
Page 193 preview
Page 194 preview
Page 195 preview
Page 196 preview
Page 197 preview
Page 198 preview
Page 199 preview
Page 200 preview
Page 201 preview
Page 202 preview
Page 203 preview
Page 204 preview
Page 205 preview
Page 206 preview
Page 207 preview
Page 208 preview
Page 209 preview
Page 210 preview
Page 211 preview
Page 212 preview
Page 213 preview
Page 214 preview
Page 215 preview
Page 216 preview
Page 217 preview
Page 218 preview
Page 219 preview
Page 220 preview
Page 221 preview
Page 222 preview
Page 223 preview
Page 224 preview
Page 225 preview
Page 226 preview
Page 227 preview
Page 228 preview
Page 229 preview
Page 230 preview
Page 231 preview
Page 232 preview
Page 233 preview
Page 234 preview
Page 235 preview
Page 236 preview
Page 237 preview
Page 238 preview
Page 239 preview
Page 240 preview
Page 241 preview
Page 242 preview
Page 243 preview
Page 244 preview
Page 245 preview
Page 246 preview
Page 247 preview
Page 248 preview
Page 249 preview
Page 250 preview
Contents
  1. administrator guide
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Chapter 1 How to get help
  8. Getting help from a specialist by using an Express Routing Code
  9. Chapter 2 CallPilot administration overview
  10. What is CallPilot Manager
  11. Determining the CallPilot server status
  12. Setting security options for CallPilot Manager sessions
  13. Using online sources
  14. Contacting Nortel
  15. Chapter 3 Delegating administrative tasks
  16. Adding full administrators without mailboxes
  17. Adding an individual administrator
  18. Assigning administrative privileges
  19. Chapter 4 Mailbox administration
  20. User creation templates and mailbox classes
  21. Creating and deleting user creation templates
  22. Customizing settings for new mailboxes
  23. Using mailbox classes to manage mailbox privileges
  24. Creating and deleting mailbox classes
  25. Permitting use of optional unified messaging components
  26. Providing users access to multiple address books on networked CallPilot servers
  27. Finding mailboxes, administrators, or directory entries
  28. Adding mailboxes, one at a time
  29. Using Auto Delete to delete a group of mailboxes in a single operation
  30. Changing mailbox information
  31. Changing individual mailbox properties
  32. Mailboxes with fax deliveries and fax machine overflows
  33. Setting up separate mailboxes for owners who share a telephone but have their own extensions
  34. Setting up mailboxes for users who share a single DN
  35. Setting up a mailbox for a group (such as a help desk) with no dedicated telephone
  36. Setting up a guest mailbox
  37. Chapter 5 Using Directory Synchronization
  38. Defining the Active Directory requirements
  39. Using Directory Synchronization
  40. Using the Directory Synchronization Extension
  41. Chapter 6 Configuring dial-up access to the CallPilot server
  42. Configuring pcAnywhere on a personal computer
  43. Configuring pcAnywhere for dial-up to the CallPilot server
  44. Dial-up networking
  45. Establishing a connection using Dial-Up Networking
  46. Chapter 7 Security recommendations
  47. CallPilot security recommendations
  48. Securing the premises
  49. Securing equipment
  50. Disposing of printed information
  51. Monitoring mailbox logon and thru-dialing activities
  52. Monitoring internal and external activity by calling line ID
  53. Monitoring suspicious SMTP activity
  54. Monitoring custom application SDNs
  55. Strong passwords for user accounts
  56. Controlling access to mailboxes
  57. Ensuring the use of a personal verification
  58. Creating and deleting RPLs
  59. Creating and customizing AMIS Open Networking RPLs
  60. Customizing the On switch RPL to enable thru-dialing to other on-switch DNs
  61. Applying RPLs
  62. Defining global restrictions and permissions for off-switch dialing
  63. Chapter 8 Backing up and restoring CallPilot information
  64. Considerations and guidelines for backing up and restoring data
  65. Defining backup devices and network destinations
  66. Configuring and scheduling backups
  67. Performing an immediate backup to tape or disk
  68. Restoring from backups
  69. Monitoring the status of a backup or restore operation
  70. Reviewing backup and restore history, and logs
  71. Using the Backup Restore Tool
  72. messaging service defaults
  73. Handling mixed area or city codes
  74. Defining address prefixes for both DTT and DTF
  75. Enabling off-switch calls
  76. Changing messaging defaults
  77. Information you need
  78. Configuring delivery to DNs not associated with CallPilot mailboxes
  79. Chapter 10 Configuring CallPilot services
  80. Voice messaging and call answering services
  81. Controlling costs with dialing restrictions and permissions
  82. Express voice messaging service
  83. Addressing groups
  84. Message notification options
  85. Methods of message notification
  86. Remote text notification of new or urgent messages
  87. Message Forwarding Rule
  88. Speech activated messaging
  89. Addressing capabilities
  90. troubleshooting
  91. Service directory numbers
  92. Configuring a session profile for messaging services
  93. Fax (multimedia) messaging
  94. Configuring alternate telephone interfaces
  95. Configuring Contact Center Voice Services support
  96. Dynamic channel allocations
  97. Email-by-Phone with CallPilot Manager
  98. Email-by-Phone with My CallPilot
  99. Application Builder
  100. Desktop messaging and My CallPilot
  101. Capacity for temporary remote users
  102. Synchronizing user information across networked servers
  103. Chapter 11 CallPilot voice forms: planning a voice form
  104. People involved in implementing a voice form
  105. Voice form limits
  106. Seven steps to plan and design a voice form
  107. Step 4. Identify the overall voice form settings
  108. Step 5. Identify the individual field settings within the voice form
  109. Step 6. Identify the caller service DN
  110. Step 7. Identify the transcriber service DN
  111. Chapter 12 Monitoring the CallPilot server and resources
  112. Finding information about the CallPilot server
  113. Running system reports
  114. Monitoring call channels
  115. Monitoring multimedia channels
  116. Monitoring disk space
  117. Monitoring Multimedia File System volumes
  118. Monitoring the database
  119. Events
  120. Windows Event Viewer
  121. Viewing alarms in the Alarm Monitor
  122. Chapter 13 Voice Messaging-Verbose Help User Interface
  123. Index
/ 250
Related manuals for Nortel CallPilot
Nortel CallPilot Install Manual first page preview
Nortel CallPilot Install Manual
Nortel CallPilot Quick Start Manual first page preview
Nortel CallPilot Quick Start Manual
Nortel Remote Gateway 9150 Installation And Administration Manual first page preview
Nortel Remote Gateway 9150 Installation And Administration Manual
Nortel IW SPM IP Manual first page preview
Nortel IW SPM IP Manual
Nortel QSY22 Manual first page preview
Nortel QSY22 Manual
Nortel TFC002 Manual first page preview
Nortel TFC002 Manual
Nortel 1000 User Manual first page preview
Nortel 1000 User Manual
Nortel Meridian 1 Manual first page preview
Nortel Meridian 1 Manual
Nortel Meridian 1 Manual first page preview
Nortel Meridian 1 Manual
Nortel Meridian 1 Manual first page preview
Nortel Meridian 1 Manual
This manual is suitable for:
CallPilot
Manuals database logo
manualsdatabase
Your AI-powered manual search engine