205Chapter 11CallPilot voice forms: planning a voiceformIn this chapter"Overview" (page 205)"Seven steps to plan and design a voice form" (page 208)Overview This chapter covers the planning and designing of a new voice form. Forstep-by-step instructions to create, configure, modify, and maintain a voiceform, refer to CallPilot Manager online Help.IntroductionA voice form is the electronic equivalent of a paper form. Voice forms makeit easier for organizations to reach customers or employees by makingservices available 24 hours a day from any location.The most important step in creating a voice form is planning and design.Even simple voice forms require planning. You can create a more effectiveinformation-gathering tool when you have a clear overall picture of how thevoice form works before you begin. Ensure that you plan the voice form onpaper before you configure your voice form on the Voice Form Detail page.Your plan is the blueprint for implementing your voice form.There are a number of worksheets in this chapter that contain the sameprompts as the voice form application. If you are interested in getting startedright away and configuring your voice form, you can use the proceduralHelp topics in CallPilot Manager. To find the starting point, open CallPilotManager, click the CallPilot Manager online Help button, click the Searchtab, and then search for “work flow for creating a voice form.” Nortelrecommends that you have a detailed design of your voice form before youcreate and configure the voice form.Nortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
