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Nortel CallPilot Administrator's Manual

Also see for CallPilot: User guideSupplementary guideConfiguration manualUser guideReference guide

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Contents
  1. administrator guide
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Chapter 1 How to get help
  8. Getting help from a specialist by using an Express Routing Code
  9. Chapter 2 CallPilot administration overview
  10. What is CallPilot Manager
  11. Determining the CallPilot server status
  12. Setting security options for CallPilot Manager sessions
  13. Using online sources
  14. Contacting Nortel
  15. Chapter 3 Delegating administrative tasks
  16. Adding full administrators without mailboxes
  17. Adding an individual administrator
  18. Assigning administrative privileges
  19. Chapter 4 Mailbox administration
  20. User creation templates and mailbox classes
  21. Creating and deleting user creation templates
  22. Customizing settings for new mailboxes
  23. Using mailbox classes to manage mailbox privileges
  24. Creating and deleting mailbox classes
  25. Permitting use of optional unified messaging components
  26. Providing users access to multiple address books on networked CallPilot servers
  27. Finding mailboxes, administrators, or directory entries
  28. Adding mailboxes, one at a time
  29. Using Auto Delete to delete a group of mailboxes in a single operation
  30. Changing mailbox information
  31. Changing individual mailbox properties
  32. Mailboxes with fax deliveries and fax machine overflows
  33. Setting up separate mailboxes for owners who share a telephone but have their own extensions
  34. Setting up mailboxes for users who share a single DN
  35. Setting up a mailbox for a group (such as a help desk) with no dedicated telephone
  36. Setting up a guest mailbox
  37. Chapter 5 Using Directory Synchronization
  38. Defining the Active Directory requirements
  39. Using Directory Synchronization
  40. Using the Directory Synchronization Extension
  41. Chapter 6 Configuring dial-up access to the CallPilot server
  42. Configuring pcAnywhere on a personal computer
  43. Configuring pcAnywhere for dial-up to the CallPilot server
  44. Dial-up networking
  45. Establishing a connection using Dial-Up Networking
  46. Chapter 7 Security recommendations
  47. CallPilot security recommendations
  48. Securing the premises
  49. Securing equipment
  50. Disposing of printed information
  51. Monitoring mailbox logon and thru-dialing activities
  52. Monitoring internal and external activity by calling line ID
  53. Monitoring suspicious SMTP activity
  54. Monitoring custom application SDNs
  55. Strong passwords for user accounts
  56. Controlling access to mailboxes
  57. Ensuring the use of a personal verification
  58. Creating and deleting RPLs
  59. Creating and customizing AMIS Open Networking RPLs
  60. Customizing the On switch RPL to enable thru-dialing to other on-switch DNs
  61. Applying RPLs
  62. Defining global restrictions and permissions for off-switch dialing
  63. Chapter 8 Backing up and restoring CallPilot information
  64. Considerations and guidelines for backing up and restoring data
  65. Defining backup devices and network destinations
  66. Configuring and scheduling backups
  67. Performing an immediate backup to tape or disk
  68. Restoring from backups
  69. Monitoring the status of a backup or restore operation
  70. Reviewing backup and restore history, and logs
  71. Using the Backup Restore Tool
  72. messaging service defaults
  73. Handling mixed area or city codes
  74. Defining address prefixes for both DTT and DTF
  75. Enabling off-switch calls
  76. Changing messaging defaults
  77. Information you need
  78. Configuring delivery to DNs not associated with CallPilot mailboxes
  79. Chapter 10 Configuring CallPilot services
  80. Voice messaging and call answering services
  81. Controlling costs with dialing restrictions and permissions
  82. Express voice messaging service
  83. Addressing groups
  84. Message notification options
  85. Methods of message notification
  86. Remote text notification of new or urgent messages
  87. Message Forwarding Rule
  88. Speech activated messaging
  89. Addressing capabilities
  90. troubleshooting
  91. Service directory numbers
  92. Configuring a session profile for messaging services
  93. Fax (multimedia) messaging
  94. Configuring alternate telephone interfaces
  95. Configuring Contact Center Voice Services support
  96. Dynamic channel allocations
  97. Email-by-Phone with CallPilot Manager
  98. Email-by-Phone with My CallPilot
  99. Application Builder
  100. Desktop messaging and My CallPilot
  101. Capacity for temporary remote users
  102. Synchronizing user information across networked servers
  103. Chapter 11 CallPilot voice forms: planning a voice form
  104. People involved in implementing a voice form
  105. Voice form limits
  106. Seven steps to plan and design a voice form
  107. Step 4. Identify the overall voice form settings
  108. Step 5. Identify the individual field settings within the voice form
  109. Step 6. Identify the caller service DN
  110. Step 7. Identify the transcriber service DN
  111. Chapter 12 Monitoring the CallPilot server and resources
  112. Finding information about the CallPilot server
  113. Running system reports
  114. Monitoring call channels
  115. Monitoring multimedia channels
  116. Monitoring disk space
  117. Monitoring Multimedia File System volumes
  118. Monitoring the database
  119. Events
  120. Windows Event Viewer
  121. Viewing alarms in the Alarm Monitor
  122. Chapter 13 Voice Messaging-Verbose Help User Interface
  123. Index
Nortel CallPilot Administrator's Manual Manual pdf 179 page image
Pause characters 179Pause Support TroubleshootingIn addition to any event logs, the following notifications are available.Service Notification TypeTelephone DN NDNFax DN NDNMailbox Revert DN (number-sign is notpermitted, only asterisk or commas)N/AMailbox Default Printing DN N/AMailbox Remote Notification DN Mailbox summary after login (telephoneonly)TroubleshootingProblem: Your message did not reach some or all of the intended recipients.Symptom:• Subject: (no subject)Nortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
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