226 Chapter 12 Monitoring the CallPilot server and resourcesReports on deliveries to external DNsYou can view the average and maximum times that each service is forced towait to acquire a channel. Run the following reports to determine if servicesthat deliver messages to external DNs are able to acquire channels whenneeded.• DTT Activity report• Fax Deliveries Activity report• Fax on Demand Audit Trail Detail report• Fax Print Audit Trail Detail report• RN Activity report• RN Audit Trail Detail reportNetworking reportsIf the AMIS or VPIM Networking services are installed, you can run theOpen Networking Activity report. A high number of blocked sessions meansthat the service cannot acquire channels to complete calls.Monitoring call channelsIf the CallPilot server has trouble processing incoming calls, use ChannelMonitor to view the state of call channels.Channel MonitorFrom Channel Monitor, you can monitor the current activity of functioningcall channels, identify which call channels are not functioning, and identifythe physical location of a channel by its icon position on the ChannelMonitor screen. Channel Monitor also displays a channel directory number(DN) and position (Label) in a pop-up when you move the mouse cursorover the channel check box.Changing the Channel Monitor refresh rateBy default, the Channel Monitor refreshes the display every five secondswith updated channel status information. Increasing the frequency ofupdates increases the load on the server.Starting call channelsStarting an Off Duty call channel puts it into Idle state. Typically, you startcall channels after the system is powered up following major upgrades orinstallations. If a call channel is off duty for any other reason, use ChannelMonitor to help you isolate the cause of the problem and take appropriateaction to fix it.Nortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
