220 Chapter 11 CallPilot voice forms: planning a voice formField in CallPilotManager’s VoiceForm Field DetailPageDescription Use this column torecord settings for thisfieldInvalid AnswerHandlingWhat do you want to happen if the caller does notanswer within 3.5 seconds? Specifically:1. How many times do you want the voice promptrepeated?2. What do you want the voice form to do if theretry count is reached? Choose one of thefollowing:• Go to the Next Field: The caller will hearthe next field prompt. (Transcribers willhear "No answer was received.")• Transfer to Revert DN: The caller will betransferred to the revert DN you specifiedon the voice form’s caller settings.• Disconnect: The caller will hear "Yoursession will be disconnected in 10 seconds.To continue, please press any key." After10 seconds with no input, the caller will hear"Goodbye," and the line will disconnect.Number of times torepeat the voice prompt:___Circle one of thefollowing:• Go to the Next Field• Transfer to RevertDN• DisconnectConfirm Field Do you want to require callers to confirm theiranswer to this field?__ Yes__ NoSave Response ifdisconnectedDo you want callers’ responses saved if they aredisconnected?__ Yes__ NoVoice form field worksheet: No Answer fieldField in CallPilotManager’s VoiceForm Field DetailPageDescription Use this column torecord settings for thisfieldSave Response ifdisconnectedDo you want callers’ responses saved if they aredisconnected?__ Yes__ NoStep 6. Identify the caller service DN.In this step, you must decide how the caller accesses the voice form. Acaller can access a voice form in one of two ways:• Directly. The caller dials a DN that is dedicated to the voice form and isimmediately connected to the voice form application.Nortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
