94 Chapter 6 Configuring dial-up access to the CallPilot serverConfiguring pcAnywhere for dial-up to the CallPilot serverTo connect to the CallPilot server, first create a pcAnywhere remote controlconnection to the server. For specific instructions on configuring thepcAnywhere client, refer to the Symantec pcAnywhere documentation.If you are using pcAnywhere on a remote personal computer, establish adial-up connection to the server. If you are using pcAnywhere on a personalcomputer that is on the same LAN as the CallPilot server, take remotecontrol of the CallPilot server.Restarting the server using pcAnywhereIf pcAnywhere is installed, establish a remote control session and restartthe server using the Windows shutdown operation.For specific instructions on using the pcAnywhere client to take remotecontrol of a host, refer to the Symantec pcAnywhere documentation.Optimizing remote host response during a pcAnywhere sessionOperating a remote host over a pcAnywhere connection can be slowbecause of public network traffic. To speed up the response after youestablish the connection, you can:• reduce the number of colors displayed during the session• disable the host desktopRestarting CallPilot server remotely without using pcAnywhereIf pcAnywhere is not installed or not available, use HyperTerminal softwareto establish a connection. HyperTerminal is installed on the computerwith the Windows operating system. HyperTerminal enables you to use amodem to connect to a remote computer even if it is not running Windows.After a HyperTerminal connection is configured, it becomes part of WindowsAccessories.Task summary• Configure the HyperTerminal connection to the CallPilot server.• Configure the modem ports.• Edit the Host file to establish a connection with the server.Information you need• the country or region in which the CallPilot server is located• the 10-digit telephone number of the CallPilot server• the dialing rules for the location if using a laptop at a new locationNortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
