214 Chapter 11 CallPilot voice forms: planning a voice formSample voice form flow and prompts worksheetPrompt (field)nameType of prompt:- Voice answer- DTMF answer- No answerPrompt text1. Greeting No answer (greeting) You have reached the TechBiz automated helpdesk. You will be asked a series of questionsregarding the technical problem you are having.Answer each question using either your voice orthe telephone keypad.2. Employee name Voice answer Please say your first and last name, and then pressnumber sign.3. Employee phoneextensionDTMF answer Using the telephone keypad, please enter yourfour-digit phone extension, and then press numbersign.4. ProblemsummaryVoice answer Please briefly describe the problem you are having.After 60 seconds, recording will stop. Press numbersign when you are finished.5. Urgency DTMF answer If you are unable to work because of this technicalproblem, please press 1 followed by number sign.Otherwise, press 2 followed by number sign.6. Goodbye No answer (End ofForm)Your request will be sent to the help desk and atechnical support person will contact you as soonas possible. Thank you and goodbye.Step 4. Identify the overall voice form settings.In this step, you identify the overall voice form settings. To do this, completethe following series of worksheets titled "Voice form settings worksheet."The fields in this worksheet are the same as the fields that you fill outwhen you configure the voice form through the CallPilot Manager page"Voice Form Detail." This worksheet has five sections: General settings,Transcription settings, Caller settings, Notification settings, and StorageLimit settings. After you read the description, fill the right column in foreach field in each section.Voice form settings worksheet: General settingsField in CallPilotManager’s VoiceForm Detail PageDescription Use this column torecord settings for thisvoice formVoice Form ID Choose a unique number to identify the voice form.Use up to five digits.Voice Form Title Choose a title for the voice form, for example,Application Form A. Use up to 40 characters.Nortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
