188 Chapter 10 Configuring CallPilot servicesthe requested fax items can be delivered. CallPilot needs the correct accesscode to originate a telephone call from the switch. The treatment you selectdetermines how callers are prompted to enter fax callback numbers.• Ensure that callers are prompted to enter the necessary dialing codes,such as country code or area code.• Identify the potential calling audience and where the members arecalling from.Note: If all boxes are disabled, no further configuration is necessary.Getting there: System → Service Directory Number → SDN Details page→ Callback Handling sectionConfiguring a custom cover page for a fax serviceA custom cover page is recommended for each fax service.Getting there: System → Service Directory Number → SDN Details page→ Fax Settings → Cover Sheet sectionConfiguring alternate telephone interfacesCallPilot can be configured to permit use of an alternate telephoneinterface that is similar to a widely-used command-based or a widely-usedmenu-based telephone interface. Use of either of these alternate interfacesmeans that you do not need to force mailbox owners who are accustomedto a different interface to learn unfamiliar telephone commands.ATTENTIONSince an alternative user interface supports only core messaging functions,the mailbox owner must use the CallPilot voice messaging interface, desktopmessaging, or My CallPilot to access advanced fax (multimedia) messaging andmailbox administration functions.The mailbox numberAll alternate interface users must have mailbox numbers with the configurednumber of digits to allow logon by entering the mailbox and password as asingle string of digits without the usual mailbox terminator (#) required forstandard CallPilot. Although CallPilot mailbox numbers with fewer digits areaccepted if mailbox owners supply the terminator, this is not recommended.ATTENTIONLogon by means of an alternate telephone interface to mailboxes with more thanthe defined number of digits fail because CallPilot assumes that all input receivedafter the defined number of mailbox digits is part of the password.Nortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
