Using online sources 23• The CallPilot Administrator’s Guide (NN44200-601) provides anend-to-end overview of a CallPilot system. The CallPilot Administrator’sGuide is available only in PDF format.This guide assumes that• the CallPilot server is correctly installed and is operational• the switch is installed and provisioned to support your CallPilot systemIf the CallPilot server is not installed, then install the server beforeproceeding. For installation instructions, refer to the Installation andConfiguration Task List (NN44200-306) and the Server Installation Guidefor your server.CallPilot technical documents are stored on the CallPilot documentationCD that you receive with your system. The documents are also availablefrom the following sources:• CallPilot Manager• My CallPilot• the Nortel Partner Information Center (PIC) athttp://www.nortel.com/picYou require a user ID and password to access the PIC. If you do nothave a PIC account, click Register to request an account. The processto issue a password can take up to 72 hours.You can print part or all of a guide, as required.TroubleshootingThe Troubleshooting Guide (NN44200-700) describes symptoms that canappear on all CallPilot server platforms, and describes ways to resolvethem. The Troubleshooting Guide is available from the Nortel PIC.Using online sourcesCallPilot administration online HelpThe CallPilot Manager and CallPilot Reporter software contain online Helpthat provide access to• technical documentation in Acrobat PDF format• online help topics in HTML format.To access online information, use either of the following methods:• Click the white Help button at the top of any screen to access theAdministration Help area.Nortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
