192 Chapter 10 Configuring CallPilot servicesStorage managementThe alternate telephone interfaces use the automatic deletion strategyconfigured for CallPilot. Expiry periods for saved messages are configuredin the mailbox class resource usage controls.Ensuring use of the preferred telephone interfaceBy default, the mailbox class determines the set of telephone commandspresented to the mailbox owner following logon to the mailbox.If many CallPilot mailbox owners are accustomed to using another voicemessaging system, you might want to configure an alternate telephoneinterface and corresponding mailbox classes.SDN overrideLeave the SDN override disabled if you want to configure some mailboxesto present an alternate telephone interface, or to allow mailbox owners todetermine which telephone interface is presented.Getting there: System → Service Directory Number → SDN Detailspage → Session ProfileMaking the alternate telephone interface available to usersTo make an alternate telephone interface available to mailbox owners orcallers, you must add a voice messaging SDN to the CallPilot SDN table.ATTENTIONTo ensure the mailbox owner is presented with the alternate telephone commandsfollowing logon to the mailbox, configure the SDN so that the telephone interfaceassociated with the SDN overrides the telephone interface specified in themailbox class.Information you needYou need the controlled DN or phantom DN configured on the switch forthis service.Getting there: System → Service Directory Number → SDN Detailspage → GeneralConfiguring Contact Center Voice Services supportContact Center Voice Services support• provides unified messaging to Contact Center personnel• allows the use of a single server to provide both messaging and voiceservicesNortel CallPilotAdministrator GuideNN44200-601 01.11 Standard5.0 9 November 2007Copyright © 2007, Nortel Networks.
