P0881591 Issue 01 Modular ICS 4.0 System Coordinator GuideProgramming Hunt GroupsThe Hunt Groups feature allows a group of Norstar sets to becalled by a single directory number ensuring that calls areeasily routed to the appropriate group.Hunt Groups are used in situations where a group of peopleperforming the same task are required to answer a number ofrelated phone queries. Some typical uses of Hunt Groups are:• a sales department answering questions on product pricesor availability• a support department answering questions concerning theoperation of a product• an emergency department answering calls for help.Hunt Groups can be used to route calls to a support servicesuch as a Help Line for a software company. Specialistsdealing with Product A can be in one group, and specialistsdealing with Product B can be in another group. Incomingcalls hunt for the next available set in the group. If no set isavailable, the call can be placed in a queue or routed to anoverflow set.The Hunt Groups subheading in system programming is thearea where programming changes are made to the following:The Incoming Line Group (ILG) functionality is nowaccomplished through the Hunt Group feature.When upgrading to Modular ICS 4.0 any linespreviously belonging to an ILG are not automaticallyconverted to broadcast Hunt Groups, they must beprogrammed. Please refer to “Assigning orunassigning lines to a group” on page 138.
