Answering calls / 31P0881591 Issue 01 Modular ICS 4.0 System Coordinator GuideAnswering calls at a prime telephoneEach line in a Norstar system can be assigned a primetelephone. Calls not answered at their normal destinations aretransferred to the prime telephone. The prime telephone isusually the attendant’s telephone. The installer or customerservice representative programs a prime telephone for a line.DisplaysUsing a central answering position (CAP) moduleA central answering position (CAP) is a Norstar M7324telephone and a CAP module that your installer or customerservice representative programmed as a CAP. You can havefive CAPs in a Norstar Modular system. It is best if the CAP isthe prime telephone and direct-dial telephone for the lines andtelephones it serves.The person at telephone 221 has forwardeda call to you using Do Not Disturb.The system has transferred a call to you froma telephone with Do Not Disturb turned on.Nobody answered this call so the systemtransferred it to you.Someone has camped, parked or transferreda call on line 001, but no one has answeredit. Press CALLBACK or the line button toconnect to the call.There is no telephone that can receive a callon line 001 so the system has transferred itto you.The call coming in on line 002 was intendedfor target line 052. Line 052 is busy so thecall has come to you.For other displays, see “Common feature displays” on page 203.DND from 221DND transferDRT Line001Line001 callbackCALLBACKLine001 to primeLine002>Line052
