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ICS 4.0
Nortel Modular ICS 4.0 Manual
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Nortel Modular ICS 4.0 Manual
Table of content
Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Table Of Contents
Getting started with Norstar
Understanding programming
Before you start
Using Buttons
Using the buttons under the display
The programming overlay
A map for working in programming
Starting and ending a session
Frequently used programming operations
Programming Automatic Time and Date
Adding or changing a system speed dial
Changing the name of a telephone
Changing the name of a line
Making changes to Call Forward No Answer
Making changes to Call Forward on Busy
Making Changes to Do Not Disturb on Busy
What would you like to do next
Answering calls
Line buttons
Answering calls at a prime telephone
Customizing your CAP module
Monitoring telephones with the CAP module
Viewing information about a call on the display
Displaying Call Information before or after answering
Making Call Display information appear automatically at a telephone
Picking up a call ringing at another telephone
Answering any ringing telephone using Group Pickup
Trunk Answer
Answering a call using Trunk Answer
Creating a Conference Call
Disconnecting one party
Independently holding two calls
Removing yourself from a conference
Listening to a call as a group
Making calls without lifting the receiver
Using Handsfree
Handsfree Answerback
Creating a conference by releasing privacy
Disconnecting by accident
Modular ICS 4.0 System Coordinator Guide P0881591 Issue
Making calls
do not disturb
Choosing a line using a line button
Using a line pool to make a call
Making calls from an ISDN terminal
Using Automatic dial
Making a priority call
Using Ring Again
Turning on Ring Again
Time savers for making calls
Using intercom as the line for Autodial
Using Last Number Redial
Preventing a telephone from using Last Number Redial
Using Speed Dial
Adding or changing User Speed Dial
Using Saved Number Redial
Dialing a saved number
Handling many calls at once
Holding a call exclusively
Transferring calls
Transferring external calls
Using Camp-on
Parking a call
Retrieving a parked call
Using Callback
Forwarding your calls
Overriding Call Forward
Changing the delay before a call is forwarded
Call Forward and Voice Mail
Turning on Line Redirection
Canceling Line Redirection
Turning the redirect ring for a telephone on or off
outgoing line
How Line Redirection is different from Call Forward
Communicating in the office
Activating and deactivating the ability to
Using Page with external paging equipment
Canceling a message you have sent
Removing items from your message list
Viewing messages you have sent
Using Voice Call
Muting Voice Call tones
voice call
Tracking your incoming calls
Call Log options
Deleting old log items
Viewing a Call Log item
Creating a password to your Call Log
Deleting an assigned password
Using Voice mail
Customizing your telephone
Changing the language on the display
Programming feature buttons
Applying button cap labels
Types of button caps
Norstar default button assignments
M7310 telephone button defaults
M7324 telephone button defaults
M7100 telephone button defaults
Moving line buttons
Changing the type of ring
Restoring the messages and calls indication
User Preferences
Changing button programming
m7100 telephone
Changing User Speed Dial
Changing Call Log options
Making the display lighter or darker
Programming Hunt Groups
Adding or removing members from a group
Moving members of a group
Setting the distribution mode
Setting the hunt delay
Programming busy line setting
Programming the queue time-out
Programming the overflow set
Setting the name
Telephone features
Naming a telephone or a line
Stopping calls from ringing at your telephone using Do Not Disturb (DND)
Using Background Music
ISDN PRI and BRI
ISDN PRI features
Name and number blocking for PRI
Call by Call service selection for PRI
Dialing Plan and PRI
ISDN BRI
Line access from an ISDN terminal
Name and number blocking for BRI
Canceling Call Forward
ISDN BRI terminals
Remote LAN access
Using System features
Turning Services on and off
An example of how to turn on a Service manually
Turning Services on and off using feature codes
Using passwords
Using a Basic password
Registration password
Clearing a Call Log password
Changing the direct-dial telephone assignments
Hotline
Making a telephone a hotline telephone
Control telephone
Changing Set Lock programming for a telephone
Using Host System dialing signals
Preventing a telephone from using Link
Long Tones
Programmed Release
Wait for Dial Tone
Controlling access to your Norstar system
Class of Service (COS)
Tones
Changing your Class of Service
General System features
Disconnect supervision
Target line
Line pools
Memory buttons
Prime line
Wall mounting
Troubleshooting
Testing the telephone display
Testing the speaker in the telephone handset
Testing the power supply to a telephone
Common feature displays
no free lines
Index
52
/ Answering calls
Modular ICS 4.0 System Coordinator Guide
P0881591 Issue 01
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ICS 4.0
Modular ICS 4.0
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