238 Answering callsCompact Plus System Administration Guide P0607114 Issue 01If you put the call on Hold, the line button it came in on is clearedand the indicator beside the SWCA key goes to fast-flash. Onother telephones in the group, the indicator flashes slowly.If the call is then retrieved at another telephone, the call shows anappearance on the Intercom key of that telephone, and theindicator beside the SWCA key becomes solid. On all othertelephones in the group, the SWCA key displays a solid indicator,as well, meaning that the call is active on another telephone.Outgoing callsWhen you make an outgoing call using the intercom key on yourtelephone, the call is automatically transferred to the firstavailable SWCA key. Solid indicators appear beside the intercombutton and the SWCA key on your telephone. All othertelephones in the group also see a solid indicator beside theSWCA key, indicating that the line for that key is in use. If youput the call on hold, the SWCA key indicator fast-flashes on yourtelephone, and slow-flashes on the other telephones in the group.The call can then be picked up by any other telephone in thegroup.No free call keysIf all the SWCA keys are currently occupied when a new callcomes in, you can still put the call on Hold.• If a SWCA key has been freed up between the time youanswered the call, and when you put the call on Hold, the callwill transfer to the free SWCA key and act as described in“Incoming calls” on page 237.• If all SWCA keys are still occupied when you put the new callon Hold, the call will be held at your telephone, on the line itcame in on. When a SWCA key becomes free, you can take thecall off hold and transfer it to a SWCA key so it has a group-wide appearance, then put the call on Hold again.These principles also apply to outgoing calls.
