15 Problem Solving366NetwareThis section explains what to do when problems occur while using Netware.TroubleshootingThe causes, confirmation methods, and actions are as follows:When printing fails*: For setting and confirmation methods, refer to the Netware online documentation.Cause Confirmation Method ActionA network component doesnot conform to the automaticsetting of the frame type.Check that the data link portlight is on in the networkcomponent connected to themachine. Then check thatframe types of the file serverare unified in the network.Set the machine to the frametype specified for the fileserver to be connected.A fault occurred on thenetwork between the clientand the machine.Use NWADMIN to checkwhether the target printerobject is viewed.Replace the network cablebetween the client and themachine.The user name or groupname of the print job is notregistered in the print queue.Use NWADMIN orPCONSOLE to checkwhether the user name orgroup name of the job hasbeen registered in the printqueue.Re-send the print job to aprint queue in which the username or group name hasbeen registered correctly.Use NWADMIN orPCONSOLE to register auser name or group name ofthe job in the print queue.*Print jobs cannot be sent tothe print queue.Use NWADMIN orPCONSOLE to checkwhether the Allow Users ToSubmit Print Jobs option isset to Yes.*Use NWADMIN orPCONSOLE to set the AllowUsers to Submit Print Jobs toYes.*The user name or groupname of the job is not definedin the print server.Use NWADMIN orPCONSOLE to checkwhether the user name orgroup name of the job isregistered in the target printserver.*Re-send the print job to aprint queue in which the username or group name hasbeen registered correctly.*Use NWADMIN orPCONSOLE to register theuser name or group name ofthe job in the print server.*The print job is in a printqueue that is not assigned tothe machine.Use NWADMIN orPCONSOLE to checkwhether the machine isassigned to the print queue.Re-send the print job to theprint queue assigned to themachine.*Use NWADMIN orPCONSOLE to assign thetarget queue to the machine.*The data format of the printjob does not match the printenvironment setting of theclient.–If using Windows on theclient, disable Ctrl-D.
