Network-related Problems371TCP/IPThis section explains the troubleshooting procedures and restrictions while usingTCP/IP.TroubleshootingThe possible causes, confirmation methods, and actions are as follows.When using Windows 2000/Windows XP/Windows Server 2003/Windows VistaWhen printing failsWhen the required printing result is not obtainedCause Confirmation Method ActionThe correct IP address is notspecified.Check whether the IPaddress of the machine iscorrect.Specify the correct IPaddress for the machine.When [Receiving Buffer -LPD] is set to [Spool toMemory], the size of printdata sent in one print requestexceeds the maximum sizespecified.Check the maximumreceiving data size on thetouch screen of the machine,and then compare it with thesize of print data to be sentas one request.When the print data sizeexceeds the maximum size inone file, divide the file intosmaller files than themaximum receiving datasize, and then send the printrequest again.When the print data sizeexceeds the maximum size inmultiple files, reduce thenumber of files to be printedat one time.A fault occurred during printprocessing.Check the error message onthe touch screen.Switch the machine off andon, and then retry printing.The selected transportprotocol does not conformwith the client.Check the selected transportprotocol on the touch screen.Select a transport protocolconforming with the client.The print data format to beprocessed by the machinedoes not match the dataformat sent from the client.–Disable the output function ofCtrl-D.Cause Confirmation Method ActionThe specified print languageis different from the printlanguage of the print data.Check the specified printlanguage and the printlanguage of the print data.Specify a print languagematching that of the printdata.The print driver thataccompanies the machine isnot being used (a third partyprint driver is being used).Check whether the printdriver that accompanies themachine is selected.Select the print driver thataccompanies the machine. Ifthe print driver is not found,install and select it. If a thirdparty print driver is used, youmay have unexpectedresults.
