15 Problem Solving376Scanning ServicesThis section explains the troubleshooting procedures and restrictions while using scanfunctions.TroubleshootingThe possible causes, confirmation methods, and actions are as follows.When SMB transmission to Windows Server 2003 failsOtherClicking the [Apply] buttondoes not reflect the newsettings.Check if the entered value iscorrect.Enter the correct value. If theentry is not valid, it will bechanged within the limitautomatically .Clicking the [Apply] buttonwill display messages like“the server has returnedineffective or unrecognizableresponse” or “no data”.Check if the user ID andpasscode are correct.Enter the correct user ID andpasscode.Reboot the machine.Cannot delete the job. – Wait for a while and then clickthe [Refresh Status] button.Problem Confirmation Method ActionCause Confirmation Method ActionThe machine and Windowsclock settings do not matchas specified by the SMBsignature.SMB transmission fails evenwith a correct user name andpassword.Set the machine andWindows clock settings sothat they match.Problem ActionOn Windows Server 2003,Windows XP or WindowsVista, cannot perform SMBtransfers for users without apassword.Change the network access settings as follows.1. Boot Windows and select [Control Panels] >[Administrative Tools] > [Local Security Policy].2. Select [Security Settings] > [Local Policies] > [SecurityOptions].3. Set [Accounts: Limit local account use of blank passwordsto console logon only] to [Disabled].Cannot perform SMBtransfers using a DFS accesspath (\\domainname\sharename)DFS access path specification is not supported. Specify aUNC format path (\\hostname\sharename).In IPv6 environment without aDNS server, scan datacannot be transferred usingthe Scan to PC (SMB)service.Scan data cannot be transferred if a destination server isspecified using the computer name. Use the IPv6 format tospecify the server.
