TroubleshootingXerox WorkCentre 3315DN/3325DN/3325DNIUser Guide203Common ProblemsThe following chart lists some conditions that may occur and the recommended solutions. Follow thesuggested solutions until the problem is corrected. If the problem persists, call for service.Paper Feeding ProblemsToo many FaxesToo may faxes are queued.Wait or remove job.There are too many queued faxesin the memory.• Cancel reserved fax in priorityfax feature.[yyy] emptyLoad [zzz][xxx]There is no paper inthe tray.• Load paper in the tray. (SeeLoading Paper Tray 1 andPaper Tray 2 (optional) onpage 144.)Tray2 Not InstalledTray2 is not installedThe optional tray2 is not installed. • Install the optional tray 2. Ifthe optional tray 2 is installed,check the cable connecting themachine and the optional tray2. If the problem persists, callfor service.Tray2 has a problemCommunication problem occurredwith Tray2The machine cannotcommunicate the optional tray 2.• Check the cable connecting themachine and the optional tray2. If the problem persists, callfor service.Condition Suggested SolutionsPaper jams during printing. • Clear the paper jam. (See Paper Jams on page 192.)Paper sticks together. • Check the maximum paper capacity of the tray. (See MediaSpecifications on page 225.)• Make sure that you are using the correct type of paper. (See MediaTypes on page 151.)• Remove paper from the tray and flex or fan the paper.• Humid conditions may cause some paper to stick together.• Different types of paper may be stacked in the tray. Load paper of onlyone type, size, and weight.Paper does not feed into themachine.• Remove any obstructions from inside the machine.• Paper has not been loaded correctly. Remove paper from the tray andreload it correctly.• There is too much paper in the tray. Remove excess paper from the tray.• The paper is too thick. Use only paper that meets the specificationsrequired by the machine. (See Media Specifications on page 225.)• If you are printing on special media, use the Bypass Tray.Message Meaning Suggested Solutions
