TroubleshootingXerox WorkCentre 3315DN/3325DN/3325DNIUser Guide217Copying ProblemsCurl If the printed paper is curled or paper does not feed into the machine:• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.• Change the printer option and try again. Go to Printing Preferences, click Paper tab,and set type to Thin. (See Print Procedure on page 102.)An unknown imagerepetitivelyappears on a fewsheets or loosetoner, light print, orcontaminationoccurs.• Your machine is probably being used at an altitude of 1,500 m (4,921 ft) or above.• The high altitude may affect the print quality, such as loose toner or light imaging.Change the correct altitude setting to your machine. (See Machine Settings onpage 170.)Condition Suggested SolutionsCopies are too lightor too dark.• Use Darkness in Copy feature to lighten or darken the copies. (See Select theFeatures on page 33.)Smears, lines, marks,or spots appear oncopies.• If the defects are on the original, use Darkness in Copy feature to lighten thebackground of your copies. (See Select the Features on page 33.)• If there are no defects on the original, clean the scanner unit. (See Internal Areason page 186.)• If the defect occurs when using the automatic document feeder, clean the CVTglass using a lint-free cloth. (See Document Glass and Constant Velocity Transport(CVT) Glass on page 185.)Copy image isskewed.• Ensure that the original is face down on the document glass and not skewed.• Ensure that the original is face up in the automatic document feeder and justtouching the guides.• Check that the copy paper is loaded correctly. (See Loading Paper Tray 1 and PaperTray 2 (optional) on page 144.)• Check that the paper is within specification. (See Media Specifications onpage 225.)Blank copies. • Ensure that the original is face down on the document glass or face up in theautomatic document feeder.Image rubs off thecopy easily.• Replace the paper in the tray with paper from a new package.• In high humidity areas, do not leave paper in the machine for extended periods oftime.• Check that the paper is within specification. (See Media Specifications onpage 225.)Condition Suggested Solutions
