TroubleshootingXerox WorkCentre 3315DN/3325DN/3325DNIUser Guide213Print Quality ProblemsIf the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction inprint quality. See the table below to clear the problem.Condition Suggested SolutionsLight or faded print • If a vertical white streak or faded area appears on the page, the toner supply is low.You may be able to temporarily extend the print cartridge life. (See RedistributingToner on page 189.) If this does not improve the print quality, install a new printcartridge.• The paper may not meet paper specifications; for example, the paper may be toomoist or rough. (See Media Guidelines on page 150.)• If the entire page is light, the print resolution setting is too low or the toner savemode is on. Adjust the print resolution and turn the toner save mode off. See thehelp screen of the printer driver.• A combination of faded or smeared defects may indicate that the print cartridgeneeds replacing. (See Replacing the Print Cartridge on page 183.)Toner specks • The paper may not meet specifications; for example, the paper may be too moist orrough. (See Media Guidelines on page 150.)• The transfer roller may be dirty. Clean the inside of your machine. (See InternalAreas on page 186.)• The paper path may need cleaning. (See Internal Areas on page 186.)Dropouts If faded areas, generally rounded, occur randomly on the page:• A single sheet of paper may be defective. Try reprinting the job.• The moisture content of the paper is uneven or the paper has moist spots on itssurface. Try a different brand of paper. (See Media Guidelines on page 150.)• The paper is damaged. The manufacturing processes can cause some areas to rejecttoner. Try a new ream or brand of paper.• Change the printer option and try again. Go to Printing Preferences, click Paper tab,and set type to Thick. (See Paper Options on page 105.)• If these steps do not correct the problem, contact a service representative.White Spots If white spots appear on the page:• The paper is too rough and dirt from the paper falls to the inner areas of themachine on to the transfer roller. Clean the inside of your machine. (See InternalAreas on page 186.).• The paper path may need cleaning. (See Internal Areas on page 186.)A a B b CA a B b CA a B b CA a B b CA a B b C
