August 20072-69WorkCentre 5687 Family 03-315, 325, 347, 348, 349, 355, 400, 03-320, 03-322Status Indicator RAPs03-315, 325, 347, 348, 349, 355, 400 Image Processing PWBFailure RAP03-315 The image processing PWB has performed a crash recovery procedure.03-325 An image processing PWB clock is not functioning.03-347 The image processing PWB POST has failed the EPC test.03-348 The image processing PWB POST has failed the ASIC test.03-349 The image processing PWB POST has failed the rotation memory test.03-355 The image processing PWB POST has failed the NVM integrity test.03-400 The image processing PWB cannot detect additional EPC memory.Initial ActionsWARNINGSwitch off the electricity to the machine, GP 14. Disconnect the power cord from thecustomer supply while performing tasks that do not need electricity. Electricity cancause death or injury. Moving parts can cause injury.• Switch off the machine, then switch on the machine, GP 14.• Check that the image processing cooling fan is operating. If necessary, go to the 03A,Image Processing Cooling Fan Failure RAP.• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-domly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP.Procedure1. Ensure all the connectors on the PWBs that follow are correctly and securely seated:• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.• EPC memory PWB, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12.2. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test.3. Install new parts as necessary:• EPC memory PWB, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12.• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.03-320, 03-322 to 03-324 Image Processing PWB to DADHError RAP03-320 The image processing PWB to the DADH communications have failed.03-322 The DADH has detected a read/write error.03-323 The DADH has detected a software error.03-324 The DADH has detected a boot check sum error.Initial ActionsWARNINGSwitch off the electricity to the machine, GP 14. Disconnect the power cord from thecustomer supply while performing tasks that do not need electricity. Electricity cancause death or injury. Moving parts can cause injury.• Remove originals from the DADH.• Switch off the machine, then switch on the machine, GP 14.• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-domly, the cause may be due to electrical noise. Go to the OF10 intermittent Failure RAP.Procedure1. Ensure all the connectors on the PWBs that follow are correctly and securely seated:• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.• Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5.• DADH PWB, PL 5.10 Item 5.Check also, the in-line connector in the communications/power cable, PL 5.10 Item 6.2. Go to Flag 2. Check the voltages. Refer to:• 01B 0V Distribution RAP.• 01D +3.3V Distribution RAP.• 01G +24V Distribution RAP.3. Go to Flag 1 and Flag 2. Check the wiring, GP 7. If necessary, install a new communica-tion/power cable, PL 5.10 Item 6.4. If the fault was detected during a software upgrade, go to Flag 3. Check the connection.Reload the software, GP 4, Machine Software.5. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test.6. Install new components as necessary:• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.• DADH PWB PL 5.10 Item 5.
