August 20072-707WorkCentre 5687 Family 20-302, 20-303, 20-305Status Indicator RAPs20-302, 20-303 Fax Reset Failure RAPThe embedded fax PWB will automatically reset itself.20-302 Unexpected reset on the embedded fax PWB due to hardware or software error.20-303 Unrecoverable embedded fax PWB failed due to hardware or software error.Initial ActionsMake a backup of the phone book and the customer settings, using the NVM save and restoretool on the PWS. Refer to Portable Work Station and Tools, GP 5.ProcedureSwitch off the machine, then switch on the machine, GP 14. The fault still occurs.Y NGo to SCP 6 and complete the final actions.Clear the fax card NVM. Go to dC132, select Embedded Fax NVM initialization and performthe routine, Reformat. The fault is cleared.Y NReload the software, GP 4. The fault is cleared.Y NGo to RAP 20G Embedded Fax Checkout.Go to SCP 6 and complete the final actions.Go to SCP 6 and complete the final actions.20-305 Fax System Low Memory Unrecoverable RAPThe embedded fax PWB will automatically reset itself.20-305 Unrecoverable fax system low memory due to hardware or software errorInitial ActionsMake a backup of the phone book and the customer settings, using the NVM save and restoretool on the PWS. Refer to Portable Work Station and Tools, GP 5.ProcedureSwitch off the machine, then switch on the machine, GP 14. The fault still occurs.Y NGo to SCP 6 and complete the final actions.Check that the correct size of compact flash memory is installed:• 32Mb for one telephone line.• 256Mb for two telephone lines.The correct value of compact flash memory is installed.Y NInstall the correct value of compact flash memory, PL 20.10 Item 3.Clear the images from the embedded fax PWB. Go to dC132 NVM Initialization. Select Embed-ded Fax NVM Initialization. Perform the routine, Reformat. The fault is cleared.Y NGo to dC132 fax card NVM initialization. Perform the routine Reformat. The fault iscleared.Y NReload the software GP 4. Re-install the embedded fax PWB.Go to SCP 6 and complete the final actions.Go to SCP 6 and complete the final actions.
