August 20072-712 WorkCentre 5687 Family20-710, 20-711, 20AStatus Indicator RAPs20-710, 20-711 Image Overwrite Error RAP20-710 Immediate image overwrite error has occurred on the fax card when overwriting thejob.20-711 On demand image overwrite error has occurred on the fax card when overwriting thecompact flash memory.Initial ActionsMake a backup of the phone book and the customer settings, using the NVM save and restoretool on the PWS. Refer to Portable Work Station and Tools, GP 5.ProcedureSwitch off the machine, then switch on the machine, GP 14. The fault still occurs.Y NGo to SCP 6 and complete the final actions.Check that the correct size of compact flash memory is installed:• 32Mb for one telephone line.• 256Mb for two telephone lines.The correct value of compact flash memory is installed.Y NInstall the correct value of compact Flash memory, PL 20.10 Item 3.Clear the fax card NVM. Go to dC132 NVM Initialization. Select Embedded Fax NVM initialisa-tion. Perform the routine, Reformat. The fault is cleared.Y NInstall a new compact flash memory, PL 20.10 Item 3.Go to SCP 6 and complete the final actions.20A Fax Entry RAPUse this RAP to isolate components which contribute to Fax communications failure.Initial Actions• Check that the telephone line cables are properly connected. Fax Line 1 from the tele-phone line outlet connects to line 1 socket on the machine. Fax line 2 (if installed) fromthe telephone line outlet connects to line 2 socket on the machine, Figure 1.• Use a hand set to dial remote number and listen to dial type, (tone / pulse)• Perform 20H Embedded Fax PWB Voltage Checkout.• Check the ground connection on the Embedded Fax PWB. Go to the 01A Ground Distri-bution RAP and refer to figure 16 and figure 17.• Check the Fault History. If the fault codes are 20-331, 20-339, 20-341 or 20-332, 20-340,then go to the appropriate RAP.• Check the Fax setup for any active feature that would inhibit the sending of a Fax, suchas: Delayed start time, Local name and ID are set, Dialing type or junk Fax prevention.Enter Tools / Fax Setup and check the following:– Country setting– Line Selection– Line Configuration– Dial type setting, tone / pulse.• Enter dC109 Embedded Fax Protocol Report and check for error codes.Enter Tools / Fax Setups / Fax Reports. Print a Activity Report and check for error codes.ProcedureThe Fax tab is availableY NGo to 20F Fax Tab Not Available RAP.The machine will send a Fax to all machines.Y NThe machine will send a fax to some machines.Y NGo to 20B Unable To Send A Fax RAP.Go to 20C Unable To Send A Fax To Some Machines RAP.The machine will receive a fax from the remote machine.Y NGo to 20D Unable To Receive A Fax RAP.The Fax prints out.Y NGo to 20E Fax Will Not Print RAP.The fault is cleared.Y NGo to 20G Embedded Fax Checkout RAP.A
