August 20072-77WorkCentre 5687 Family 03-340, 03-416Status Indicator RAPs03-340, 03-416 Image Processing PWB to NetworkController Fault RAP03-340 The image processing PWB to the network controller communications have failed afterthree retries.03-416 The network controller software version supplied at power on is not compatible with theimage processing software.Initial ActionsWARNINGSwitch off the electricity to the machine, GP 14. Disconnect the power cord from thecustomer supply while performing tasks that do not need electricity. Electricity cancause death or injury. Moving parts can cause injury.• Switch off the machine, then switch on the machine, GP 14.• Ensure the network controller is working correctly, refer to 16A Network Controller RAP.• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-domly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP.• Ask the customer if the network controller regularly fails to boot up and the machine dis-plays the message Network Controller Unavailable. If this condition is fixed when themachine is switched off, then switched on, install a network controller replacement kit, PL16.10 Item 15.Procedure1. (32-55 ppm Only) Ensure that the connectors that follow are securely connected:• P/J101 and P/J156 on the riser PWB, PL 3.15 Item 3.• P/J101 on the image processing PWB, PL 3.20 Item 3.• P/J156 on the FireWire PWB, PL 3.15 Item 6.• Port 1 or Port 2 on the FireWire PWB, PL 3.15 Item 6.• The FireWire connections on the network controller PWB, PL 16.10 Item 1 at Port 1or Port 2.2. (65-87 ppm Only) Ensure that the connectors that follow are securely connected:• P/J101 and P/J156 on the riser PWB, PL 3.11 Item 6.• P/J101 on the image processing PWB, PL 3.10 Item 3.• P/J156 on the FireWire PWB, PL 3.11 Item 7.• Port 1 or Port 2 on the FireWire PWB, PL 3.11 Item 7.• The FireWire connections on the network controller PWB, PL 16.10 Item 1 at Port 1or Port 2.3. Go to Flag 1. Check the cable. If necessary, install a new network controller - firewirecable, PL 16.10 Item 12.4. Go to Flag 2. Check the voltages. Refer to:• 01B 0V Distribution RAP.• 01D +3.3V Distribution RAP.• 01E +5V Distribution RAP.• 01F +12V Distribution RAP.5. If the fault was detected during a software upgrade, or if the fault is 03-416, reload thesoftware, GP 4 Machine Software.6. Switch off the machine, GP 14. Note which ports the network controller - image processorcable, PL 16.10 Item 12 is connected to. Connect the cable between the three remainingcombination of ports. After each change of port, switch the machine on, GP 14, and checkif the fault is still present. If a bad port is identified, ensure it is documented in the servicelog book.7. To check the image processing module to network controller communications, print testpattern 19, refer to dC606. If the fault is still present, perform the steps that follow or installnew components as necessary:• Reload the software, GP 4.• Network controller - firewire cable, PL 16.10 Item 12.• Image processing FireWire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL3.11 Item 7.• Riser PWB, (32-55 ppm) PL 3.15 Item 3 or (65-87 ppm) PL 3.11 Item 6.• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.• Network controller replacement kit, PL 16.10 Item 15.NOTE: The network controller power cord is connected to PJ23, refer to 01C ACPower RAP.
