Error Messages 13-1513 TroubleshootingList of Error Codes without MessagesIf an error occurs while a document is being sent or received, an error code is displayed on thejob log in the System Monitor screen, and is included in various reports. Check what the errorcode is, and then take the required steps to solve the problem. (See "Report and List Samples,"on p. 14-2, and Chapter 9, "Checking/Changing the Send/Receive Status.")NOTEIf a send job is cancelled, is printed in the Results column on the Send report.# 001Cause 1 Originals are jammed in the paper supply opening of the feeder.Remedy Check the originals and scan settings, and then try scanning again.Cause 2 Different sized originals were scanned without setting the Different Size Originals mode.Remedy Set the Different Size Originals mode, and then try scanning again.Cause 3 Different sized originals were scanned in the 2-Sided Original without setting the DifferentSize Originals mode.Remedy Set the Different Size Originals mode, and then try scanning again.# 003Cause Communications that take longer than the preset time (64 minutes) caused the error.Remedy 1 Reduce the resolution or divide the document into two or more parts, and then try sendingthe document again. (See "Resolution," on p. 3-13.)Remedy 2 When receiving a document, ask the remote party to either reduce the resolution at which thedocument is scanned, or divide the document into two or more parts before sending it.# 005Cause 1 The recipient did not answer within 35 seconds.Remedy Confirm that the recipient's machine is able to communicate, and then try again.Cause 2 The receiving machine is not a G3 fax.Remedy Check the type of machine that the recipient has.
