CD/DVD drive problemsThis information provides steps for solving CD/DVD drive problems.Table 26. Symptoms and actions for CD/DVD drive problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 5, “Parts listing, System x3750 M4 Types 8722 and 8733,” on page 215 to determine whichcomponents are customer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trainedservice technician.Symptom ActionThe CD-ROM/DVD-ROM driveis not recognized.1. Check the IMM event log for events associated with CD-ROM/DVD-ROMdrive.2. Make sure that:v The CD or DVD is recognized and enabled in the Setup utility (see “Startingthe Setup utility” on page 142 for more information).v If the CD or DVD is not recognized:– Check the CD or DVD cables and jumpers for damage and to make surethat they are connected correctly– The correct device driver is installed for the CD or DVD drive.– The CD or DVD is enabled in the operating system.3. Run the CD or DVD drive diagnostic programs (See “Running the DSAPreboot diagnostic programs” on page 187).4. Replace the CD or DVD drive.5. (Trained service technician only) Replace the system board.A CD or DVD is not workingcorrectly. 1. Clean the CD or DVD.2. Replace the CD or DVD with new CD or DVD media.3. Run the CD or DVD drive diagnostic programs (see “Running the DSAPreboot diagnostic programs” on page 187).4. Reseat the CD or DVD drive (see “Removing a CD/DVD drive” on page 240and “Replacing a CD/DVD drive” on page 241). Make sure that the cable isconnected to the system board correctly and connected to the correct SATAport.5. Replace the CD or DVD drive.The CD or DVD drive tray isnot working but the drive isrecognized.1. Make sure that the server is turned on and the CD or DVD drive is enabled inthe Setup utility (see “Starting the Setup utility” on page 142).Note: The CD or DVD eject button might be disabled if you are starting theserver from a CD or DVD.2. Insert the end of a straightened paper clip into the manual tray-releaseopening.3. Reseat the CD or DVD drive (see “Removing a CD/DVD drive” on page 240and “Replacing a CD/DVD drive” on page 241).4. Replace the CD or DVD drive.Chapter 4. Troubleshooting 191
