Software problemsThis information provides steps for solving software problems.Table 39. Symptoms and actions for software problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 5, “Parts listing, System x3750 M4 Types 8722 and 8733,” on page 215 to determine whichcomponents are customer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trainedservice technician.Symptom ActionYou suspect a softwareproblem. 1. Make sure that the following conditions are met:v The server has the minimum amount of memory that is needed to run thesoftware. For memory requirements, see the information that is providedwith the software.v The operating system is on the ServerProven list (see http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/) and supported byyour hardware.v If you have just installed an adapter, make sure that the correct devicedriver for that adapter is installed on the server.v The software is designed to run on the server and the operating system thatis installed on the server.v Other software that is installed on the server runs correctly.v The software can be installed on another server (running the same level ofoperating system) and works correctly.2. If you receive any error messages when you use the software, see theinformation that comes with the software for a description of the messages andsuggested solutions to the problem.3. Check the operating system logs for any events related to your software andattempt to resolve them.4. Contact your software provider for additional problem resolution.Chapter 4. Troubleshooting 205
