Chapter 3. Configuration informationand instructions . . . . . . . . . . 137Updating the firmware . . . . . . . . . . 137Configuring the server . . . . . . . . . . 138Using the ServerGuide Setup and InstallationCD . . . . . . . . . . . . . . . . 140ServerGuide features . . . . . . . . . 140Setup and configuration overview . . . . 141Typical operating-system installation . . . 141Installing your operating system withoutusing ServerGuide. . . . . . . . . . 141Using the Setup utility . . . . . . . . . 142Starting the Setup utility . . . . . . . 142Setup utility menu choices . . . . . . . 142Passwords . . . . . . . . . . . . 147Using the Boot Manager. . . . . . . . . 149Starting the backup server firmware . . . . . 149The UpdateXpress System Pack Installer . . . 150Using the integrated management module. . . 150Using the remote presence and blue-screencapture features . . . . . . . . . . 151Obtaining the IMM host name. . . . . . 152Obtaining the IP address for the IMM . . . 153Logging on to the IMM web interface . . . 153Logging on to the IMM CLI interface usingtelnet . . . . . . . . . . . . . . 154Logging on to the IMM CLI interface usingSSH . . . . . . . . . . . . . . 154Using the embedded hypervisor . . . . . . 155Configuring the Ethernet controller . . . . . 156Enabling Features on Demand Ethernet software 156Enabling Features on Demand RAID software 156Configuring RAID arrays . . . . . . . . 156IBM Advanced Settings Utility program . . . 157Updating IBM Systems Director . . . . . . 157Updating the Universal Unique Identifier andDMI/SMBIOS data . . . . . . . . . . 158Locally: Keyboard Controller Style (KCS) . . 159Locally: LAN over USB . . . . . . . . 160Remotely over a LAN . . . . . . . . 161Chapter 4. Troubleshooting . . . . . 163Start here. . . . . . . . . . . . . . . 163Diagnosing a problem . . . . . . . . . 163Undocumented problems . . . . . . . . 166Service bulletins . . . . . . . . . . . . 166Checkout procedure . . . . . . . . . . . 166About the checkout procedure. . . . . . . 166Performing the checkout procedure . . . . . 167Diagnostic tools . . . . . . . . . . . . 168Light path diagnostics . . . . . . . . . 170Light path diagnostics LEDs . . . . . . 174Power-supply LEDs . . . . . . . . . 179Fan LEDs. . . . . . . . . . . . . 180PCIe riser card LEDs . . . . . . . . . 181Event logs . . . . . . . . . . . . . 181Viewing event logs through the Setup utility 182Viewing event logs without restarting theserver . . . . . . . . . . . . . . 182Clearing the error logs . . . . . . . . 184POST . . . . . . . . . . . . . . . 184IBM Dynamic System Analysis . . . . . . 185DSA editions . . . . . . . . . . . 186Running the DSA Preboot diagnosticprograms . . . . . . . . . . . . . 187Diagnostic text messages . . . . . . . 187Viewing the test log results and transferringthe DSA collection . . . . . . . . . . 188Automated service request (call home) . . . . . 188IBM Electronic Service Agent . . . . . . . 188IMM first failure data capture (FFDC) feature 188Capturing the FFDC log using the IMM WebInterface . . . . . . . . . . . . . 189Capturing the FFDC log using IMM CLIcommands . . . . . . . . . . . . 189Capturing the FFDC log using IPMIcommands . . . . . . . . . . . . 189Error messages . . . . . . . . . . . . . 190Troubleshooting by symptom . . . . . . . . 190CD/DVD drive problems . . . . . . . . 191Hypervisor problems . . . . . . . . . . 192General problems . . . . . . . . . . . 192Hard disk drive problems . . . . . . . . 193Intermittent problems . . . . . . . . . 196Keyboard, mouse, or pointing-device problems 196Memory problems . . . . . . . . . . . 198Microprocessor problems . . . . . . . . 199Monitor and video problems . . . . . . . 199Optional-device problems . . . . . . . . 201Power problems . . . . . . . . . . . 202Serial-device problems . . . . . . . . . 203ServerGuide problems . . . . . . . . . 203Software problems. . . . . . . . . . . 205Universal Serial Bus (USB) port problems . . . 206Video problems. . . . . . . . . . . . 206Solving power problems. . . . . . . . . . 206Solving Ethernet controller problems . . . . . 207Solving undetermined problems . . . . . . . 208Problem determination tips. . . . . . . . . 209Recovering from a UEFI update failure or UEFIimage corruption . . . . . . . . . . . . 210Automated boot recovery (ABR) . . . . . . . 212Nx boot failure . . . . . . . . . . . . . 213Chapter 5. Parts listing, System x3750M4 Types 8722 and 8733 . . . . . . 215Replaceable server components . . . . . . . 215Consumable parts . . . . . . . . . . . 220Structural parts . . . . . . . . . . . . 220Power cords . . . . . . . . . . . . . . 222Chapter 6. Removing and replacingcomponents . . . . . . . . . . . . 225Returning a device or component . . . . . . 225Removing and replacing server components . . . 225Removing and replacing consumable parts . . 226Removing and replacing structural parts . . . 226Removing the server top cover . . . . . 226Replacing the server top cover . . . . . 227Removing the bezel . . . . . . . . . 228iv System x3750 M4 Types 8722 and 8733: Installation and Service Guide
