IBM eServer 130 xSeries User Reference Manual

Also see for eServer 130 xSeries: Configuration and options guide

Contents

Chapter 7. Solving problems 115The troubleshooting information or the diagnostic programs might tell you that youneed additional or updated device drivers or other software. IBM maintains pages onthe World Wide Web where you can get the latest technical information and downloaddevice drivers and updates. To access these pages, go tohttp://www.ibm.com/pc/support/ and follow the instructions.Calling for serviceIf you have tried to correct the problem yourself and still need help, during thewarranty period, you can get help and information by telephone through the IBMHelpCenter®. The following services are available during the warranty period:• Problem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.• IBM hardware repair - If the problem is determined to be caused by IBMhardware under warranty, trained service personnel are available to provide theapplicable level of service.• Engineering Change management - Occasionally, there might be changes thatare required after a product has been sold. IBM or your reseller, if authorized byIBM, will make selected Engineering Changes (ECs) available that apply to yourhardware.The following items are not covered:• Replacement or use of non-IBM parts or nonwarranted IBM parts. All warrantedparts contain a 7-character identification in the format IBM FRU XXXXXXX.• Identification of software problem sources.• Configuration of BIOS as part of an installation or upgrade.• Changes, modifications, or upgrades to device drivers.• Installation and maintenance of network operating systems (NOS).• Installation and maintenance of application programs.Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Besure to retain your proof of purchase to obtain warranty service.In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.In the U.K., these services are available Monday through Friday, from 9:00 a.m. to6:00 p.m.Note: Response time will vary depending on the number and complexity of incomingcalls.In addition, you are eligible for IBM Start Up Support for 90 days after installation. Thisservice provides assistance for:• Setting up your network operating system• Installing and configuring interface adapters• Installing and configuring network adaptersPlease have the following information ready when you call:• Machine type and model• Serial numbers of your IBM hardware products• Description of the problem• Exact wording of any error messages• Hardware and software configuration informationPhone numbers are subject to change without notice. For the most up-to-date phonenumbers, go to http://www.ibm.com/pc/support/ and click Support Phone List.