Trouble-Shooting7-4Paper Handling Problems and SolutionsThe following table describes common paper handling problems and suggests solu-tions. See Chapter 3, “Paper Handling” for detailed procedures on loading and usingpaper.Problem SolutionPaper cannot be loaded orfed.Make sure that the paper select lever located on thetop left of the printer is set correctly. Move the leverbackward for continuous forms or forward for singlesheets.Make sure that the paper covers the paper-out sen-sor, (i.e., the left paper edge is within 52 mm for sin-gle sheets or 41 mm for continuous forms from theleft edge of the platen.) This problem cannot occur ifyou use the forms tractor unit or insert a single sheetwith its left edge in contact with the left paper guide.Make sure that the tractor unit is correctly installedand that the tractor shaft gear engages the platenshaft gear. If you are using the tractor unit for rearfeeding, open the front cover and make sure that thesecond stud from the left on the printer bottom frameprojects outward.Paper jams while loading. Turn off the printer and remove the jammed paper.Remove any obstructions from the paper path.Make sure that the paper thickness lever is set forthe thickness of your paper. See the section “PaperThickness Lever Positions” in Chapter 3.Make sure that the left and right tractors are set sothat the continuous forms are stretched taut. See thesection “Using Continuous Forms” in Chapter 3.Paper jams while printing. Turn off the printer and remove the jammed paper.Remove any obstructions from the paper path.Make sure that the paper thickness lever is set forthe thickness of your paper. See the section “PaperThickness Lever Positions” in Chapter 3.For continuous forms, make sure that the incomingand outgoing paper stacks are correctly placed.Paper should feed straight. See the section “Posi-tioning the Paper Stack” in Chapter 3.
