Nortel TAPI manuals
TAPI
Table of contents
- Table Of Contents
- Table Of Contents
- Introduction to Norstar TAPI Service Provider 4.3
- Operating system requirements
- Installing Norstar TSP on the Server
- Selecting a Windows NT Server / Windows 2000 Server PC
- Setting up the Server as a member server in a domain
- TAPI on Windows 2000 Server / 2000 Advanced Server
- Installing Norstar TSP
- Adding server functionality to Norstar TSP
- Enabling the Norstar TSP server
- Adding Norstar TSP clients to the Norstar TSP server
- Assigning a telephone to a Norstar TSP client
- Deleting a line from a client
- Configuring Norstar TSP on the Windows 2000 or Windows
- Selecting the server
- Installing Norstar TSP on client PCs
- Installing TAPI 2.1 on Windows 95
- Configuring TAPI Client on a client PC
- Registering with the Norstar TSP server
- Setting the Dialing Properties
- Viewing Norstar TSP information
- Viewing the Norstar TSP version number
- Using the Norstar CTI Diagnostics
- Choosing the information you want to view
- Viewing detailed information about Norstar TSP
- Saving the information to a file
- Troubleshooting
- Norstar TSP tips
- Server
- Appendix B - Reinstalling the older version of Microsoft TAPI
- Glossary
- Norstar TSP Server Configuration Guide P0605043 Issue
TAPI
Table of contents
- Preface
- Text conventions
- Related publications
- Table Of Contents
- Table Of Contents
- Chapter 1 Overview
- Connection types
- Server platform
- SAPphone support
- Chapter 2 Hardware and software guidelines
- Hardware guidelines
- Minimum hardware requirements
- Software guidelines
- Third-party software guidelines
- Utility-class software
- Antivirus software guidelines
- Uninterruptible power supply (UPS) guidelines
- SAPphone server guidelines
- Server engineering guidelines
- Attached data
- Debugging activities
- Server capacity guidelines
- CPU utilization
- Succession Link protocol messages
- Summary of LAN requirements
- Glossary of acronyms
TAPI
Table of contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Preface
- Text conventions
- Related publications
- Chapter 1 Overview
- Target audience
- Symposium TAPI SP architecture options
- Knowledge worker environment
- Networked TAPI and IVR
- Microsoft TAPI server and client
- License Manager
- Basic call control
- ACD proxy service
- Telephone set control
- Auto link recovery feature
- Logger application
- Feature interactions in a knowledge worker environment
- Feature interactions with other software applications
- Call data networking requirements
- Chapter 2 Installation guidelines
- General prerequisites
- Required applications
- Configuring local area networks
- Assigning an IP address for the Succession switch
- Primary IP address procedures
- Recovery procedure
- Installation notes for a knowledge worker environment
- Installation notes in a Symposium call center environment
- Preparing a Symposium Call Center Server
- Configuring an isolated C-LAN for TAPI traffic
- Installing Symposium TAPI SP software
- Chapter 3 Preparing the TAPI environment
- TAPI server domains
- Trust relationships between domains
- Configuring domains on a Windows 2000 server
- Configuring domains on a Windows Server 2003 server
- Remote procedure calls and trust relationships
- Client user issues
- Avoiding basic configuration problems
- Configuring a Windows 2000 server for Symposium TAPI
- Assigning lines to clients
- Configuring a Windows Server 2003 server for Symposium TAPI
- Configuring TAPI clients
- Chapter 4 Configuration guidelines
- Downloading information from the Succession switch
- Converting the text file
- Configuring the Symposium TAPI SP database
- Configuring the provider table
- Configuring the Succession Host table
- Configuring the trunk table
- Configuring the treatments table
- Configuring the TN table
- Modifying a TN
- Deleting a TN/all TNs
- Modifying a DN
- Deleting a DN
- Configuring the network TAPI/IVR table
- Adding an IVR remote host address
- Modifying an IVR remote host address
- Deleting an IVR remote host address
- Configuring License Manager
- Configuring SAP compliance
- Configuring the log styles table
- Adding a log style
- Editing a log style
- Configuring an additional database
- Chapter 5 Upgrading Symposium TAPI SP
- Performing an Upgrade From an Earlier Release To Symposium TAPI SP 3.0
- Performing a full reinstall
- Removing an earlier release from a Windows 2000 server
- Configuring the latest software release
- Verifying the software upgrade
- Adding new features or changing the TAPI environment
- Chapter 6 Networked TAPI/IVR
- IVR-CTI call flow example
- LAN configuration
- Symposium TAPI SP IVR driver
- Network call data
- Periphonics IVR system
- Overview of the IPML server
- Configuring networking call data capabilities
- Call data networking between IVR and Symposium TAPI SP
- Call data networking between TAPI servers with NACD overflow
- Verifying NACD overflow with TAPI operations
- Call data networking between TAPI service providers without NACD overflow
- Verifying call data networking without NACD
- Troubleshooting IVR and networking features
- No IVR registration message on TAPI server initialization
- No call data message received by TAPI server when a call is transferred from IVR port to ACD queue
- No call data is seen when transferred or conferenced to a remote Succession switch
- Call data does not appear to agent when a call is transferred using NACD overflow
- Compatibilities and features
- Telephone set compatibility
- Desktop PC compatibility
- Microsoft TAPI compatibility
- Interface device compatibility
- Third-party application compatibility
- Enhanced call control
- Lines and DNs
- Communication
- Security
- General administration
- Chapter 8 Troubleshooting
- Running a troubleshooting session
- Saving troubleshooting information
- TAPIDBM.exe troubleshooting application
- Microsoft TAPI browser application
- Verifying that telephone sets are configured correctly
- Using the TAPI browser for acceptance testing
- Creating a 3-party conference call
- Windows phone dialer application
- Symposium TAPI SP fails to initialize lines
- Download from the Succession switch fails
- No telephony devices appear in TCMApp
- Port conflicts
- Microsoft TAPI issues
- Meridian Link Services presents no information
- Status change messages not delivered
- Dropping the original call during consultation transfer
- Enhanced ISDN progress messages for outbound calls
- Glossary of acronyms
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