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Nortel Telephony Manager manuals

Telephony Manager first page preview

Telephony Manager

Brand: Nortel | Category: Software
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Finding the latest updates on the Nortel Web site
  4. Getting help from the Nortel Web site
  5. Getting help from a specialist by using an Express Routing Code
  6. About this document
  7. Overview
  8. Prerequisites
  9. Establishing the system baseline
  10. CS 1000 configuration
  11. Defining a default Gateway (LD 117)
  12. Checking the Ethernet Interface status of the CS 1000 (LD 137)
  13. Checking the ELAN status on the CS 1000 (LD 48)
  14. Configuring CallPilot resources on the CS 1000
  15. Configuring the ELAN subnet (LD 17)
  16. Configuring the System Parameters (LD 17)
  17. Defining CallPilot in the customer data block (LD 15)
  18. Configuring the route data block
  19. Configuring Automatic Call Distribution (LD 23)
  20. Configuring ACD agent voice ports for CallPilot (LD 11)
  21. Configuring card slots
  22. Defining the default Automatic Call Distribution DN (LD 23)
  23. Configuring attendant consoles (LD 15)
  24. Configuring a phantom superloop (LD 97)
  25. Configuring dummy ACD DNs (LD 23)
  26. Provisioning telephones
  27. Saving CS 1000 changes (LD 43)
  28. Configuring Contact Center resources on the CS 1000
  29. Configuring System Parameters (LD 17)
  30. Configuring Automatic Call Distribution for Contact Center (LD 23)
  31. Configuring IVR Automatic Call Distribution for Contact Center (LD 23)
  32. Configuring ACD agent voice ports for Contact Center (LD 11)
  33. Configuring a CDN queue for Contact Center Manager (LD 23)
  34. Provisioning telephones for Contact Center
  36. CallPilot configuration
  37. Configuring the keycode and serial numbers
  38. Configuring CallPilot server information
  39. Configuring password information
  40. Configuring multimedia allocations
  41. Configuring the CS 1000 switch information
  42. Configuring the links on the MGate card
  43. Configuring CDN information
  44. Configuring the Contact Center Language Source
  45. Configuring the CallPilot LAN interface
  46. Contact Center configuration
  47. Configuring Contact Center Manager Server after installation
  48. Configuring CDNs on the Contact Center Manager Administration Server
  49. Configuring and acquiring an IVR ACD DN
  50. Configuring agent telephones on the Contact Center Server
  51. Configuring voice ports on the Contact Center Server
  52. Telephony Manager configuration
  53. Setting up customer information
  54. Setting up TM 3.0 applications
  55. Setting up system data
Telephony Manager first page preview

Telephony Manager

Brand: Nortel | Category: Software
Table of contents
  1. telephony manager
  2. revision history
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. getting help from the nortel web site
  9. getting help from a specialist by using an express routing code
  10. about this document
  11. intended audience
  12. related information
  13. preparing for installation
  14. tm 3.0 installation tasks
  15. supported systems
  16. supported upgrade paths
  17. tm 3.0 hardware requirements
  18. tm 3.0 software requirements
  19. users and groups
  20. installing tm 3.0 software
  21. maintenance mode
  22. installing the client software
  23. keycode upgrade
  24. migrating from otm 2.2 to tm
  25. operating system migration
  26. configuring secure sockets layer (ssl)
  27. configuring ssl on the tm 3.0 server platform
  28. importing tm 3.0 root certificate
  29. serial number and keycode
  30. ru license
  31. client license
  32. testing the connection
  33. user login and security
  34. access permissions
  35. user authentication
  36. user groups
  37. installing and configuring desktop services
  38. using installation tools
  39. configuring high-speed smart modems
  40. troubleshooting modem connections
  41. security management
  42. assigning access properties
  43. security for upgrades and re-installations
  44. authentication methods
  45. password policy
  46. user management
  47. login process
  48. creating a user group
  49. user management recommendations
  50. configuring tm 3.0 navigator users
  51. adding a user
  52. authenticating users
  53. initial login
  54. setting up the ftp server, cnd server and
  55. cnd server
  56. terminal server
  57. virtual ports
  58. serial connections
  59. network connections
  60. configure windows® xp sp2 to work with tm
  61. accessing the tm 3.0 web server from a web browser
  62. integration requirements
  63. tm oit files
  64. checklist for installing the optivity integration toolkit
  65. about oitinstall
  66. using onms infocenter
  67. viewing tm 3.0 server object properties
  68. modifying tm 3.0 server object properties
  69. web server
  70. configuring tm
  71. troubleshooting
  72. hardware and software requirements
  73. installing tm 3.0 on windows 2000 server
  74. installing network adapter software
  75. installing a modem
  76. testing network cards
  77. windows server 2003 configuration and restrictions
  78. capacity factors
  79. hardware and software comparisons
  80. software limits
  81. pc hardware
  82. hard disk
  83. processor speed
  84. tm 3.0 system performance
  85. hostname resolution
  86. tm 3.0 port usage
  87. tm 3.0 language support
  88. installation requirements
Telephony Manager first page preview

Telephony Manager

Brand: Nortel | Category: Telephone
Table of contents
  1. revision history
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Table Of Contents
  11. Multicast
  12. Wireless handset status messages
  13. Getting help from the Nortel Web site
  14. Getting help through a Nortel distributor or reseller
  15. Overview
  16. Applicable systems
  17. Conventions
  18. Declaration of conformity
  19. Call Server
  20. DHCP Server
  21. Components
  22. Language
  23. Wired Equivalent Privacy
  24. Loud noise environments
  25. WLAN Application Gateway 2246
  26. Handset switchover
  27. Planning
  28. High overhead of 802.11
  29. Power adjustments and variable capacity
  30. DHCP server planning
  31. TFTP Server planning
  32. Syslog Server planning
  33. Site survey
  34. Effective site survey
  35. Example of AP placement
  36. Solving coverage issues
  37. Network planning
  38. Sample Access Control List
  39. Assessment through a WLAN site survey
  40. Assessment using NetIQ Vivinet Assessor
  41. Monitoring and reporting with Enterprise Network Monitoring System
  42. Monitoring and reporting with Communication Server 1000 Telephony Manager
  43. Monitoring and reporting with NetiQ Vivinet Assessor, Vivinet AppManager, and Vivinet Diagnostics
  44. Communication Server 1000 Telephony Manager
  45. Other network design considerations
  46. Access Point interference
  47. SSID options and limitations
  48. Layer 3 implementation
  49. WLAN IP Telephony Manager 2245 planning
  50. WLAN IP Telephony Manager 2245 groups
  51. Gateway and timing function
  52. Placement guidelines for the WLAN IP Telephony Manager 2245
  53. Procedure 1 Measuring jitter, delay, and packet loss
  54. WLAN Application Gateway 2246 planning
  55. WLAN IP Telephony Manager 2245 and WLAN Application Gateway
  56. IP addressing with DHCP
  57. System information
  58. Zones for wireless handsets
  59. Call blocking
  60. Jitter buffer
  61. Gain adjustment
  62. Survivable Remote Gateway
  63. External Applications Server
  64. NAT Traversal feature
  65. WLAN IP Telephony Manager 2245 in a NAT environment
  66. TFTP Server location in a NAT environment
  67. CS 1000 features
  68. IP Phone 2004 features
  69. Installation
  70. Supplied equipment
  71. Wall-mount
  72. Rack-mount
  73. LAN connection
  74. WLAN IP Telephony Manager 2245 configuration
  75. Configuration tasks
  76. Telnet connection
  77. Configure the network
  78. Save the configuration
  79. Changing the master IP address
  80. Change the password
  81. Procedure 9 Changing a forgotten password
  82. Administration and maintenance
  83. Replacing a WLAN IP Telephony Manager 2245
  84. Removing a WLAN IP Telephony Manager 2245 from the system
  85. For the WLAN IP Telephony Manager 2245
  86. Update software on the WLAN IP Telephony Manager 2245
  87. Software update (version 97.070) for the WLAN Handsets 2210/2211/2212
  88. Displays
  89. Download failure or recovery messages
  90. Troubleshooting
  91. Network Status screen
  92. Software Version Numbers screen
  93. Speed or duplex mismatch
  94. Access Point problems
  95. Duplex mismatch
  97. Using Call Server overlay commands
  98. TPS CLI commands
  99. Determining alias IP addresses
  100. Appendix A WLAN Application Gateway 2246
  101. System overview
  102. Front panel
  103. Third-party applications
  104. Nurse-call systems
  105. Configuring the WLAN Application Gateway 2246 IP address
  106. Configuration
  107. Administration console navigation
  108. Configuring the OAI Box
  109. Procedure 16 Configuring the network
  110. Connecting to the LAN
  111. Connecting to the Application Server
  112. Continuing configuration through Telnet
  113. Configuring the Telephone Line
  114. Deleting a handset
  115. Feature programming
  116. Setting or changing a password
  117. Network status
  118. Software versions
  119. Telephone line status
  120. Software
  121. Procedure 26 Transferring the software using FTP
  122. TFTP software updates Systems
  123. Planning Worksheet for Handsets
  124. Free the serial port for administrative purposes
  125. Appendix B Troubleshooting WLAN IP Telephony installations
  126. Product-specific configuration
  127. Handsets
  128. Nortel switches
  129. General WLAN configuration
  130. DHCP server options
  131. DHCP support for handsets that emulate the IP Phone 2004
  132. Format of the IP Phone 2004 Terminal DHCP Encapsulated Vendor Specific option
  133. Format of the IP Phone 2004 Terminal DHCP Site Specific option
  134. Quality of Service checklist for voice over WLAN applications
  135. RF basics and AP configuration
  136. Diagnosis flows
  137. Handset error messages
  138. Timing information
  139. Diagnostic Tools
  140. Run Site Survey for the WLAN Handset 6120/6140
  141. Diagnostics Mode
  142. Syslog Mode
  143. Data capture
  144. Site-data required for the capture analysis
  145. Syslog capture configuration
  146. Signaling Server log capture
  147. General data capture
  148. Capture assert error messages with the Configuration Cradle
  149. Network speech levels
  150. Reference documents
  151. Appendix C Compatible Access Points
  152. Index
Telephony Manager first page preview

Telephony Manager

Brand: Nortel | Category: Software
Table of contents
  1. revision history
  2. Table Of Contents
  3. Table Of Contents
  4. About this document
  5. Using Desktop Services
  6. Desktop Services
  7. Telephone Details
  8. Header information
  9. Directory Options section
  10. Keys section
  11. Making changes
  12. Scheduling synchronization
  13. Restoring data changes
  14. Examples
  15. Deleting an Auto Dial key
  16. Changing the DN on a Call Forward key
  17. Changing a key type
  18. Telecom Billing System web reporting
  19. TBS web reports
  20. Report filters
  21. Extension Summary Report
  22. Extension Detail Report
  23. Authorization Code Detail Report
  24. Frequently Called Numbers Report
  25. Frequently Called Locations Report
  26. Trunk Utilization Report
  27. Trunk Diagnostic Report
  28. user guide
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Nortel categories
Switch
Software
Network Router
Telephone
Network Hardware
IP Phone
Server
Gateway
PBX
Handsets
More Nortel categories
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