STEP THREE: Both General Motors and yourdealer are committed to making sure you arecompletely satisfied with your new vehicle.However, if you continue to remain unsatisfiedafter following the procedure outlined in Steps Oneand Two, you should file with the BBB Auto LineProgram to enforce any additional rights youmay have. Canadian owners refer to yourWarranty and Owner Assistance Informationbooklet for information on the Canadian MotorVehicle Arbitration Plan (CAMVAP).The BBB Auto Line Program is an out of courtprogram administered by the Council of BetterBusiness Bureaus to settle automotive disputesregarding vehicle repairs or the interpretationof the New Vehicle Limited Warranty. Although youmay be required to resort to this informal disputeresolution program prior to filing a court action,use of the program is free of charge and your casewill generally be heard within 40 days. If you donot agree with the decision given in your case, youmay reject it and proceed with any other venuefor relief available to you.You may contact the BBB Auto Line Programusing the toll-free telephone number or write themat the following address:BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838Telephone: 1-800-955-5100This program is available in all 50 states and theDistrict of Columbia. Eligibility is limited byvehicle age, mileage and other factors. GeneralMotors reserves the right to change eligibilitylimitations and/or discontinue its participation inthis program.527
