30Understanding Printer MessagesThe touch panel displays error messages describing the current state of the printer and indicates possible printerproblems you must resolve. This chapter provides a list of error codes or error messages, and informs you what youcan do to clear error messages. When you contact customer support about an error, have the error codes andmessages ready.CAUTION: When an error occurs, the print data remaining on the printer and the information accumulated in the memory ofthe printer may be corrupted.NOTE: An error code is listed in an error message.NOTE: For error codes that are not listed in this chapter, refer to instructions in each error messages.Error CodesError-Code What you can do004-310 Turn off the printer. Make sure that the tray is correctly installed, and turn on the printer. Contact customersupport if this failure is repeated.005-110 Open the DADF cover and remove the jammed documents.005-121005-124 Open the DADF cover and remove all documents.009-340 Turn off the printer. Clean the CTD sensor with a clean dry cotton swab, and turn on the printer. Contactcustomer support if this failure is repeated. For more information about cleaning the CTD sensor, see"Cleaning the CTD Sensor."009-360 Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer.Contact customer support if this failure is repeated. For more information about installing the tonercartridge, see "Replacing the Toner Cartridges."009-361 Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on theprinter. Contact customer support if this failure is repeated. For more information about installing the tonercartridge, see "Replacing the Toner Cartridges."009-362 Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer.Contact customer support if this failure is repeated. For more information about installing the tonercartridge, see "Replacing the Toner Cartridges."009-363 Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer.Contact customer support if this failure is repeated. For more information about installing the tonercartridge, see "Replacing the Toner Cartridges."009-367 Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer.Contact customer support if this failure is repeated. For more information about installing the tonercartridge, see "Replacing the Toner Cartridges."009-368 Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on theprinter. Contact customer support if this failure is repeated. For more information about installing the tonercartridge, see "Replacing the Toner Cartridges."009-369 Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer.Contact customer support if this failure is repeated. For more information about installing the tonercartridge, see "Replacing the Toner Cartridges."009-370 Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer.Contact customer support if this failure is repeated. For more information about installing the tonercartridge, see "Replacing the Toner Cartridges."Understanding Printer Messages 449
