ProblemThe printer does not properly transfer scandata to a specified destination via the Scanto E-mail or Scan to Network feature.ActionCheck if the following settings have been set correctly on the Dell PrinterConfiguration Web Tool.Scan to NetworkCheck the following settings under Address Book→ Server Address:• Server Address• Share Name• Server Path• Login Name• Login PasswordScan to E-mailCheck the following setting under Address Book→ E-Mail Address:• AddressCannot scan using WIA on a Microsoft® Enable WIA on the computer.Windows Server® 2003 computer. To enable WIA:1 Click Start, point to Administrative Tools, and then click Services.2 Right-click Windows Image Acquisition (WIA), and then click Start.Cannot scan using TWAIN or WIA on a Install the Desktop Experience feature on the computer.Windows Server 2008 or Windows Server To install Desktop Experience:2008 R2 computer. 1 Click Start, point to Administrative Tools, and then click Server Manager.2 Under Features Summary, click Add Features.3 Select the Desktop Experience check box, click Next, and then click Install.4 Restart the computer.Cannot scan using TWAIN or WIA on aWindows Server 2012 computer.Install the Desktop Experience feature on the computer.To install Desktop Experience:1 Click Server Manager from the Start screen.The Server Manager screen appears.2 Under Manage, click Add Roles and Features.Add Roles and Features Wizard appears.3 Click Next to skip the Before you begin page.4 Ensure that Role-based or feature-based installation is selected, and then clickNext.5 Ensure that Select a server from the server pool is selected, select the server underServer Pool, and then click Next.6 Click Next to skip the Select server roles page.7 Select the Desktop Experience check box under User Interfaces andInfrastructure, and then click Next.8 Click Confirmation from the list on the left.9 Select the Restart the destination server automatically if required check box, andthen click Install.10 Restart the computer.Troubleshooting Guide556
