| Troubleshooting | 223TroubleshootingWhen your system is unable to operate properly, you need to troubleshoot issues.Make sure that the system is not physically damaged when experiencing a problem, and the cables are loose and theconnections are correct or not. All these are common issues.• General Issues• Call Issues• Audio Issues• Video Issues• Placing a Test Call• System Diagnostics• System Status• Viewing Call StatisticsGeneral IssuesSituation Cause SolutionThe remote control battery is dead. Replace batteries.The remote control battery isinstalled incorrectly.Installed batteries correctly.Aim the remote control at thewrong direction.Aim the remote control at thesensor when you perform a task.You may control the far-sitecamera during a call.Ensure that you are controlling thenear-site camera.There are some objects obstructingthe sensor on the front of thecamera.Ensure that no objects areobstructing the sensor on the frontof the camera.Your system does not respond tothe remote control.The remote control is broken. Replace the remote control.You forget the administratorpassword for the systemYou cannot access the advancedsettings.Reset your system.Contact your networkadministrator.Time and date are wrong The system fails to obtain the timeand date from the SNTP serverautomatically. Configure the time and datemanually.The local image is not selected. Select local image using yourremote control before adjustingcamera.The system is in the operationmenu.Adjust the camera when the systemis idle or during a call.You cannot adjust the camera angleand the focusThe remote control is not working. Check the remote control.
