Job takes longer than expected to print ..............................................................................................................................268Job prints from the wrong tray or on the wrong paper .................................................................................................269Incorrect characters print...........................................................................................................................................................269Tray linking does not work........................................................................................................................................................269Large jobs do not collate ...........................................................................................................................................................269Unexpected page breaks occur...............................................................................................................................................270Solving copy problems...................................................................................................................................................270Copier does not respond ...........................................................................................................................................................270Scanner unit does not close......................................................................................................................................................270Poor copy quality..........................................................................................................................................................................271Partial document or photo copies..........................................................................................................................................272Solving scanner problems.............................................................................................................................................273Checking an unresponsive scanner .......................................................................................................................................273Scan was not successful .............................................................................................................................................................273Scanning takes too long or freezes the computer............................................................................................................273Poor scanned image quality .....................................................................................................................................................273Partial document or photo scans............................................................................................................................................274Cannot scan from a computer .................................................................................................................................................274Solving fax problems.......................................................................................................................................................275Caller ID is not shown..................................................................................................................................................................275Cannot send or receive a fax.....................................................................................................................................................275Can send but not receive faxes................................................................................................................................................277Can receive but not send faxes................................................................................................................................................277Received fax has poor print quality........................................................................................................................................278Solving option problems................................................................................................................................................278Option does not operate correctly or quits after it is installed ....................................................................................278Drawers.............................................................................................................................................................................................279Memory card ..................................................................................................................................................................................279Flash memory card.......................................................................................................................................................................279Hard disk with adapter................................................................................................................................................................279Internal Solutions Port ................................................................................................................................................................280Solving paper feed problems.......................................................................................................................................280Paper frequently jams .................................................................................................................................................................280Paper trays.......................................................................................................................................................................................281Paper jam message remains after jam is cleared ..............................................................................................................281Page that jammed does not reprint after you clear the jam.........................................................................................281Solving print quality problems....................................................................................................................................282Isolating print quality problems..............................................................................................................................................282Blank pages.....................................................................................................................................................................................282Characters have jagged or uneven edges ...........................................................................................................................283Clipped images..............................................................................................................................................................................283Ghost images..................................................................................................................................................................................283Gray background ..........................................................................................................................................................................284Contents12