Solving fax problemsCaller ID is not shownContact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settingsavailable: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu dependson whether your country or region supports multiple caller ID patterns. Contact your telecommunications companyto determine which pattern or switch setting to use.Cannot send or receive a faxThese are possible solutions. Try one or more of the following:ENABLE THE FAX FUNCTIONFor more information, see “Initial fax setup” on page 124.CHECK THE DISPLAY FOR ERROR MESSAGESClear any error messages.CHECK THE POWERMake sure the printer is plugged in, the power is on, and Ready appears.CHECK THE PRINTER CONNECTIONSMake sure the cable connections for the following hardware are secure, if applicable:• Telephone• Handset• Answering machineCHECK THE TELEPHONE WALL JACK1 Plug a telephone into the wall jack.2 Listen for a dial tone.3 If you do not hear a dial tone, then plug a different telephone into the wall jack.4 If you still do not hear a dial tone, then plug a telephone into a different wall jack.5 If you hear a dial tone, then connect the printer to that wall jack.Troubleshooting275
