THE SCANNER GLASS MAY BE DIRTYClean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see “Cleaningthe scanner glass” on page 227.ADJUST THE SCAN RESOLUTIONIncrease the resolution of the scan for a higher quality output.CHECK THE QUALITY OF THE ORIGINAL DOCUMENTMake sure the quality of the original document is satisfactory.CHECK THE DOCUMENT PLACEMENTMake sure the document or photo is loaded facedown on the scanner glass in the upper left corner.Partial document or photo scansThese are possible solutions. Try one or more of the following:CHECK THE DOCUMENT PLACEMENTMake sure the document or photo is loaded facedown on the scanner glass in the upper left corner.CHECK THE PAPER SIZE SETTINGMake sure the paper size setting matches the paper loaded in the tray:1 From the printer control panel Paper menu, check the Paper Size setting.2 Before sending the job to print, specify the correct size setting:• For Windows users, specify the size from Print Properties.• For Macintosh users, specify the size from the Page Setup dialog.Cannot scan from a computerThese are possible solutions. Try one or more of the following:CHECK THE DISPLAY FOR ERROR MESSAGESClear any error messages.CHECK THE POWERMake sure the printer is plugged in, the power is on, and Ready appears.CHECK THE CABLE CONNECTIONSMake sure the network or USB cable is securely connected to the computer and the printer.Troubleshooting274
